Ibex Staffing Solutions
About The Role We are looking for Project Coordinators to join a growing Professional Services team supporting a leading US-based Managed Service Provider (MSP) . This is a fully remote opportunity. In this role, you'll work closely with the Senior Project Coordinator, providing day-to-day coordination support for client implementation projects. You'll play a key role in keeping projects organized, ensuring schedules stay on track, coordinating with engineers and clients, and maintaining accurate project documentation throughout the project lifecycle. If you're highly organized, thrive in a fast-paced environment, and enjoy working with both technical teams and clients, we'd love to hear from you. What You'll Do Coordinate multiple client implementation projects from kickoff through completion. Create and maintain projects in ConnectWise with accurate project information. Schedule project kickoff meetings and lead client coordination calls. Coordinate project timelines with internal engineers and stakeholders. Track project progress, milestones, budgets, and deliverables. Maintain project documentation and ensure compliance with internal processes. Update project dashboards and reports using existing templates. Monitor project backlogs and ensure timely follow-ups. Complete project closeout activities, including documentation, handoffs, and customer satisfaction requests. Communicate proactively with clients and internal teams regarding schedules and project updates. Qualifications At least 2 years of experience in Project Coordination, Project Administration, Client Onboarding, Service Delivery, or a similar role. Experience supporting implementation or service delivery projects. Strong organizational and multitasking skills with excellent attention to detail. Excellent written and verbal English communication skills ( C1 level or higher preferred ). Comfortable leading client calls and coordinating with cross-functional teams. Experience using project management or ticketing systems (ConnectWise experience is a plus but not required). Proficient with Microsoft 365, including Excel, Outlook, Teams, and SharePoint. Ability to work independently while following established processes and procedures. Nice to Have Experience working for a Managed Service Provider (MSP). Familiarity with ConnectWise Manage or ConnectWise PSA. Experience coordinating technical or IT implementation projects.
Ibex Staffing Solutions
