Support Lead

Job Description

Hi, we’re TechnologyAdvice. At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO. All positions are open to remote work unless otherwise specified in the requirements below. The opportunity The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security. Additionally, the IT Team Lead will collaborate with other departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization. You must have 2+ years of experience as a Team Leader or Manager to succeed in this role. Employment Level: Team Lead Employment Type: Full Time Working Hours: 4:00 pm PHT to 1:00 am PHT What You'll Do Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations. Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency. Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one. Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals. Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency. Who You Are Must have 2+ years of experience as an IT Team Leader or Manager. 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management. 1+ year of managerial or project leadership experience. Previous IT logistics experience in the Philippines or within the APAC region is preferred. Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members. Background in supporting both Mac and Windows environments for end-users. Ability to think creatively and anticipate challenges without requiring additional supervision. Excellent verbal and written communication skills, suitable for both technical and non-technical audiences. Organized and detail-oriented. Ability to multitask effectively. Capability to make decisions under pressure with little or no supervision. Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred. Experience in Information Security, including certifications like CISM or CISSP, is preferred. Must have a working laptop/pc and internet and back-up connection Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. \ \ What We Offer You Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. Remote-First Culture: Work from the comfort of your home. Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year. Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF. Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure. De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines. Wellness Perks: Access the Headspace app to support your well-being. Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. Work authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company. Salary Range We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor. Monthly Pay Range ₱80,000—₱160,000 PHP EOE statement We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. Pre-employment screening required. TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring. Any AI-generated or incomplete application answers will be auto-rejected.