Order Entry Clerk

Job Description

Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team. Position Summary The Order Entry Clerk ensures the integrity and reliability of customer and contract master data across our core business systems. By maintaining accurate records in SAP HANA and Microsoft Dynamics, this role enables seamless order processing, reliable reporting, and efficient cross-team collaboration. The position exists to safeguard data quality while supporting the operational foundation that allows the business to serve customers effectively and scale with confidence. Outcomes — What Success Looks Like Maintain high-quality master data by ensuring 99%+ accuracy in customer and contract records across SAP HANA and Microsoft Dynamics within the first 12 months. Execute timely data requests by completing customer and contract creation or update requests within established service timelines while maintaining strict adherence to data governance standards. Strengthen data governance compliance by consistently applying established master data policies and standards across all order entry processes. Serve as a trusted subject matter expert for master data creation and maintenance, providing guidance and support to internal stakeholders. Contribute to process improvements by identifying opportunities to streamline SAP order entry workflows and participating in initiatives that improve efficiency and data quality. Enable cross-team collaboration by working closely with internal teams to resolve data issues and ensure accurate contract and customer information. Role-Specific Skills Strong attention to detail with the ability to maintain highly accurate data records. Experience working with enterprise systems such as SAP (preferably SAP HANA) and/or Microsoft Dynamics. Understanding of master data management principles and the importance of data governance. Ability to manage multiple requests and priorities in a fast-paced operational environment. Strong organisational skills and the ability to work independently while meeting deadlines. Effective written and verbal communication skills for collaborating with cross-functional teams. Post-secondary education in Business, Finance, Accounting, or a related field is considered an asset. Culture Add — Our TEAM Values Transparency – Communicates clearly and proactively when handling requests or resolving data issues. Excellence & Expertise – Takes pride in maintaining high data quality and continuously improving processes. Accountability – Owns the accuracy and timeliness of data entry and follows through on commitments. Metric-Driven Results – Uses data quality standards and performance metrics to guide work and improve outcomes. What’s in It for the Candidate Global collaboration: Work closely with teams in Waterloo, Ontario and across the business while contributing to core operational processes. Professional growth: Receive mentorship and on-the-job training while developing expertise in enterprise systems such as SAP HANA and Microsoft Dynamics. Meaningful impact: Your work directly supports accurate order processing and reliable customer data across the organisation. Supportive environment: A collaborative, casual work culture where new ideas and fresh perspectives are encouraged. Career development: Opportunities to expand responsibilities and contribute to system and process improvement initiatives over time. Location & Work Hours This role is based in the Philippines and supports a team located in Waterloo, Ontario, Canada . Standard working hours are 9:00 AM – 5:00 PM EST , which corresponds to a night shift in the Philippines . Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com