VA Masters
Key Responsibilities - Field inbound leads and convert them into booked appointments and service contracts - Communicate with clients by phone and message with compassion and high emotional intelligence, especially during sensitive end-of-life situations - Manage scheduling, booking confirmations, and calendar coordination - Handle invoicing and basic financial tracking - Maintain and organize the Notion workspace for project and task management - Carry out light website updates and management - Build and sustain referral network relationships with partner services such as cremation providers, referral veterinarians, and aftercare vendors - Contribute marketing and social media content ideas, including creating basic social media posts - Coordinate logistics with external partners and service providers - Take ownership of projects from concept to completion - Create and maintain SOPs for recurring business processes - Conduct research tasks as assigned, such as compliance requirements, vendor sourcing, and administrative filings - Handle basic GoHighLevel tasks including lead tracking and workflow upkeep once systems are in place Mandatory Skills: - Excellent English communication skills, both written and verbal - High emotional intelligence with the ability to communicate with compassion and sensitivity - Proven experience in sales support, lead conversion, or appointment setting - Command of CRM platforms, preferably GoHighLevel - Experience with project management tools such as Notion or similar platforms - Strong critical thinking and problem-solving abilities with a proactive mindset - Ability to anticipate needs, think ahead, and flag potential issues before they arise - Dependable, detail-focused, and able to work independently with minimal oversight - Strong organizational and time management skills Preferred Skills: - Experience in veterinary, healthcare, or pet services industries - Familiarity with GoHighLevel for lead management and basic workflow upkeep - Experience creating basic social media content using tools like Canva - Background in customer service for emotionally sensitive or high-empathy environments - Experience with invoicing, billing, or basic financial administration - Familiarity with WordPress for basic website content updates - Ability to manage multiple projects at once - Experience supporting a founder or solo operator in a startup or early-stage business - Why Join Us: This is a rare chance to become the right hand to a passionate veterinarian building a meaningful practice from the ground up. You'll have a direct, visible impact on operations and growth, with room to take on increasing responsibility over time. If dynamic environments energize you, you enjoy wearing multiple hats, and you want to be part of something purpose-driven, this role offers both challenge and reward.
VA Masters
