Connext
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for a Patient Care Coordinator who will be working with Connext's Client in the United States of America What's in it for you? Competitive compensation Perfect Attendance Bonus Life insurance HMO Insurance Great company culture 25% Night Differential Annual Increase What is the job? The Patient Care Coordinator is responsible in supporting a U.S. based outpatient healthcare practice by conducting patient outreach, completing pre-visit intake, reviewing and updating medical information, and coordinating referrals and follow-up activities. The role works closely with physicians and clinical staff to maintain accurate patient records, support efficient patient workflows, and ensure timely and professional patient communication. Responsibilities Conduct outbound pre-visit calls to gather and update relevant patient information before scheduled appointments. Handle inbound patient inquiries and follow-up calls within established practice protocols. Gather and document Chief Complaint (CC), History of Present Illness (HPI), patient-reported symptoms, medication information, and relevant medical history. Review previous visit notes and obtain updated information from patients. Review medication lists and document patient-reported updates. Identify incomplete or missing information and follow established workflows to obtain required documentation. Escalate clinical questions, concerns, or information requiring provider or licensed clinical judgment to the appropriate staff. Prepare patient charts and visit documentation before provider appointments. Accurately document patient information and other clinical details in the EHR/EMR. Support providers with real-time medical scribing and clinical documentation when required. Review charts for completeness and ensure relevant patient information is available to providers. Maintain timely, accurate, and professional documentation in accordance with practice standards. Support approximately 20–25 patient encounters per day while maintaining documentation quality and accuracy. Prepare and submit referral requests according to established practice workflows. Follow up on referral approvals, appointments, and status updates. Assist with coordination and follow-up of laboratory orders and diagnostic testing. Communicate with patients regarding referrals, testing, and other follow-up activities. Coordinate with physicians, healthcare facilities, laboratories, and other stakeholders as needed. Document referral and care coordination activities accurately in the patient's medical record. Escalate authorization, referral, or clinical concerns to the appropriate staff. Schedule and coordinate patient-related activities as assigned. Communicate professionally and compassionately with patients, providers, healthcare facilities, and other stakeholders. Handle inbound and outbound patient communications. Support provider efficiency through proactive chart preparation and follow-up. Maintain HIPAA compliance, patient confidentiality, and appropriate handling of protected health information. Follow established practice protocols, workflows, and escalation procedures. Perform other related clinical administrative duties as assigned. Qualifications Minimum of two (2) years of experience in customer service or a related support role. Comfortable handling customer interactions through phone support when needed. Demonstrates strong attention to detail and ability to maintain accurate customer information. Demonstrates strong problem-solving skills and ability to handle customer concerns professionally. Proven ability to learn and navigate multiple software platforms, CRM systems, messaging tools, and reservation workflows. Proven ability to work independently while maintaining productivity in a remote work environment. Clear and coherent both written and verbal communication skills in English. Must have stable employment history.
Connext
