Dash10 Managed Services
• Your Responsibilities Will Include: • Quotes / Quote Revisions • Quotes and Revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale. • Urgent quotes and revisions were completed within the timeframes requested. • All quotes and revisions are completed within 24 hours of receipt of full and complete information. • All quotes and revisions are completed accurately and in line with the request details. • Orders / Order Revisions • Orders and Revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale. • Urgent orders and revisions were completed within the timeframes requested. • All orders and revisions are completed within 48 hours of receipt of full and complete information. • All orders and revisions are completed accurately and in line with the request details. • Customer Contact • Assist the customer to the best of your ability, or pass them on to someone else who can help them. • Always maintain a positive and helpful attitude when speaking to customers. • Take messages and pass them on to the appropriate person, where necessary. • Log all customer contacts in CRM. • Sales Team Support • You may be required from time to time to assist the sales team in ensuring information is processed correctly in CRM, e.g., updating existing requests, prioritising something as urgent, etc. • Ensure you check with the sales team around any requests that are unclear, or if you believe they may have made a mistake in a request. • Wider Business Support • Demonstrated understanding and commitment to company policy and procedure, including Company health and safety practices. • Be part of the wider team to ensure the team meets all key objectives, short and long term. • Assist in other projects/tasks as determined by your Manager • What We're Looking For: • Excellent attention to detail • Ability to thrive in a focused role that requires sustained attention for extended periods. • Highly organized with a strong ability to manage multiple tasks simultaneously. • Proven track record of delivering results while managing conflicting priorities and instilling confidence in others. • Comfortable enforcing rules among colleagues in a polite and friendly manner. • Strong interpersonal skills, able to relate to a wide range of people openly. • Excellent verbal and written communication skills. • Proficient in administrative software (Outlook, Excel, etc.), quick to learn new software, and familiar with ERP systems. • Experience, skills, and passion for administrative work. • A bachelor's degree in business or administration is highly regarded but not essential. • Over 3 years of experience in a fast-paced, administration-focused role. • Demonstrable experience in customer service via phone and email. • Data entry and ERP experience preferred. • Why Join Us? • A competitive compensation package • Work alongside forward-thinking professionals. • Achieve the perfect work-life balance with our remote arrangements. • We support continuous development to help you reach your full potential. • Ready to Take the Next Step in Your Career? • If you're organised, detail-oriented, and enjoy supporting a busy sales team while delivering excellent customer service, we'd love to hear from you.
Dash10 Managed Services
