VP of Growth and Operations

Job Description

About OLIVIA OLIVIA Professional Solutions was founded by a nurse and home care agency owner who couldn't find staffing support that understood what home care actually requires. So she built it. Today we place HIPAA-certified virtual assistants with home care agencies across the United States — hundreds of placements supporting more than a hundred agencies that care for vulnerable people every day. We are profitable, we are growing, and we are scaling toward 600\+ placements. We are hiring a VP of Growth and Operations to build the operating engine that gets us there. The role This is the company's \ 2 seat. Reporting directly to the CEO, you will own operations. sales and marketing, turn strategy into an executable plan, and build the systems that let OLIVIA scale without sacrificing the service quality that built our reputation. You will run the day-to-day of a real, profitable company at an inflection point — and there is a defined path to running the company for the person who proves they can. We are at the stage every founder-led company hits: the business works, demand is there, and the next phase depends on building the machine that makes growth repeatable. That is the problem we are hiring you to solve. What you'll own in your first year Take client retention from where it is to where it needs to be — this is the single most important outcome of the role. Build the operating system, KPIs, and rhythms that support 600\+ placements. Lead and develop the company's team leaders into a unit that runs without the CEO in the room. Translate the CEO's vision into an operating plan with clear goals, owners, and metrics. Drive client satisfaction, retention, and lifetime value as the headline measures of a healthy company. Represent OLIVIA at U.S. industry conferences and with partners. What we're looking for You have scaled a service business, not just managed one — and you can point to growth you personally drove and the systems you built to make it hold. You've led senior operators and managed managers. You've run remote or distributed teams, ideally including offshore. You think in systems, you delegate for real, and you raise the level of everyone around you. Background in staffing, recruiting, BPO, home care, home health, or comparable services is what we expect. Specific virtual assistant industry experience is not required — the operating instincts are what matter. Especially compelling You've scaled a founder-led company into its next stage and know that dynamic from the inside. You've scaled a staffing agency, recruiting firm, outsourcing company, or BPO. You bring health care, home care, or home health exposure to the table. Compensation Competitive base, performance-based upside tied to the growth you drive, and a path to equity participation as the role earns into senior executive leadership. We structure comp so that your financial upside grows with the company you help build. Let's talk We'd rather hear about your work than read a cover letter. Send your resume to ceo@oliviapros.com with a short note on a service business you scaled: what grew, by how much, and the systems you built to make the growth hold. That story tells us more than anything else could. Application Question(s): What is your current or most recent job title and company? What was your total compensation in your most recent role (base \+ bonus/variable), and is it verifiable through an offer letter/ pay stub? What is the largest team you have personally led, and how many were managers? What total compensation range are you targeting for this role? Have you personally scaled a service business — meaning you drove measurable growth, not just maintained operations? Briefly describe it: starting size, ending size, and timeframe. Experience: senior operating leadership: 7 years (Required) managing other seniors leaders: 3 years (Required) Work Location: Remote