Red Water Holdings
Red Water Holdings makes high-quality supplements and cosmetics. We're one of the fastest-growing brands in our niche, scaling through Meta ads across DTC and marketplaces. We're hiring a Customer Service Rep to handle day-to-day support. Hands-on ticket work — and where our future CS leadership comes from. Responsibilities Handle email and chat inquiries with speed, accuracy, and full ownership through resolution Manage order issues, refunds, returns, subscription changes, and product questions Use AI tools to draft and manage tickets — reviewing every output before it reaches a customer Flag recurring issues to the team Follow SOPs, keep clean records, escalate with complete documentation Room to Grow The CS team is scaling with the company, and we'd rather promote a great rep than hire over the top of one. Perform, and there's a Team Lead seat and a significant pay increase waiting. We promote on performance, not tenure. Tech Stack Shopify · Checkout Champ (subscriptions) · Discord and WhatsApp KPIs You'll Own First Response Time: under 24 hours Oldest Ticket: under 1 day Chargebacks within the acceptable range What We're Looking For You do what you say you're going to do Sharp attention to detail, zero sloppy work Self-sufficient — you figure it out Comfortable with AI tools and curious about making them better Clear, professional writer who stays calm under pressure Ambitious. You want the leadership seat, not just a paycheck Not For You If You need constant supervision Closing a ticket matters more than solving the problem Details slip and you're okay with that You treat SOPs as suggestions You shut down under pressure Compensation $3-$4/hr depending on experience, with room to grow. Full-time, remote, primary employment (no other jobs). How To Apply If you're someone who takes full ownership, sweats the details, and genuinely takes pride in doing things right — we want to hear from you. This isn't a role for someone looking to punch the clock. This is for someone who sees a problem and fixes it, every single time. To stand out, direct message me (Robert) a loom video of you answering all the questions below. QUESTIONS: Q: How long have you been in a customer service role and what types of businesses or products have you supported? Q: Describe a time you identified a recurring customer issue and took steps to fix it beyond just resolving the individual ticket. Q: What AI tools have you used in a customer service context, and how did you use them to improve your workflow or output quality? Q: A customer is threatening a chargeback over an issue that wasn't the company's fault. Walk me through exactly how you handle it. Q: Describe a time you had to manage a high volume of tickets without letting quality slip. What did you do to stay on top of it? Add any relevant work samples, SOPs you've built, or references (optional but recommended)
Red Water Holdings
