Datum RC
Remote · Philippines (Metro Manila preferred) · US Central (CST) hours · Datum RC LLC · Potential to convert to a permanent support role About the platform We run a partner portal for automated voice-network testing. Carriers and field teams use it to reserve test lines, run structured mobile-terminated (MT) and mobile-originated (MO) call campaigns, and get per-call evidence: recordings, waveforms, transcripts, signalling traces, and exportable result workbooks. The platform is live with carrier field teams and growing. The role You'll be the platform's dedicated tester first, and its front-line technical support as it matures. Phase one is hands-on: running high-volume call campaigns from real phones, working through structured test plans (normal use, edge cases, weak-coverage scenarios), and reporting anything that breaks, confuses, or surprises — in a way a developer can reproduce. Phase two, as partner usage grows, you become the first responder for user questions and issue triage. What you'll do Execute structured test plans: 100-call volume blocks, timer/settings variations, multi-device runs, and real-world coverage scenarios (weak signal, dead zones, airplane-mode edge cases). Stress-test the web portal like a real user: reservations, live run panels, settings, exports, payments — on desktop and phone browsers. Write reproducible issue reports: what you did, what you saw, what you expected, and when — then re-verify after fixes land. Read and sanity-check results: per-call causes, detection verdicts, recordings, transcripts, and the exported workbook. As support: answer partner-user questions, walk users through the portal, triage problems (user error vs. app issue vs. network), and escalate with good evidence. Feed back on documentation and FAQs so the product explains itself better. What we're looking for Based in the Philippines (Metro Manila preferred), able to work US Central (CST) hours. Methodical and observant — you notice when call 1 sounds different from call 2, and you write it down with a timestamp. Clear written English; you'll report over chat and your reports become the bug tracker. Comfortable with smartphones, spreadsheets, and web apps; patient with repetitive test procedures. Nice to have (not required): QA/testing experience, telecom or VoIP familiarity (SIP, call flows), or help-desk/support background. Reliable availability for scheduled test windows on CST, including some evenings/weekends by arrangement. Logistics Contract, part-time to start; hours flex around test schedules on US Central (CST) time. Fully remote, Philippines-based (Metro Manila preferred). Field testing uses provided test numbers and your own or provided devices. Compensation depending on experience. Strong performance can convert this into a permanent Technical Support role as the platform's customer base grows. To apply: careers@datumrc.com Benefits Flexible schedule Work Location: Remote
Datum RC
