Operations Manager

Job Description

The Operations Manager is responsible for overseeing the daily operations of the company, ensuring efficiency, productivity, and achievement of business objectives. The role involves managing operational processes, supervising staff, monitoring performance, and coordinating with various departments to support business growth and customer satisfaction. Operations Management Oversee and manage the day-to-day operations of the company. Ensure that operational activities are carried out efficiently and effectively. Develop and implement operational policies, procedures, and best practices. Monitor workflow and identify areas for process improvement. Sales and Business Development Collaborate with the sales team to achieve company sales targets. Develop and implement strategies to increase revenue and market presence. Monitor sales performance and provide recommendations for improvement. Support business expansion initiatives and growth opportunities. Team Leadership Supervise and provide leadership to department heads, supervisors, and staff. Conduct performance evaluations and provide coaching and mentoring. Foster a positive and productive work environment. Ensure employees comply with company policies and standards. Financial and Administrative Oversight Monitor operational expenses and ensure cost-effective practices. Assist in budget planning and resource allocation. Review operational reports and provide updates to Management. Ensure proper documentation and record-keeping. Customer Service and Quality Control Ensure customer concerns and issues are addressed promptly. Monitor service quality and implement corrective actions when necessary. Maintain high standards of customer satisfaction and operational excellence. Compliance and Risk Management Ensure compliance with company policies, labor regulations, and legal requirements. Identify operational risks and implement preventive measures. Maintain workplace safety and security standards. Qualifications Bachelor's Degree in Business Administration, Management, Marketing, or a related field. At least 3-5 years of experience in Operations Management, Sales Management, or a similar leadership role. Strong leadership, organizational, and decision-making skills. Excellent communication and interpersonal skills. Proven ability to manage teams and achieve operational targets. Proficient in Microsoft Office applications and report preparation. Experience in telecommunications, sales, or service-oriented industries is an advantage. Work Location Zamboanga City Pay: From Php20,000\.00 per month Benefits Flexible schedule Work Location: Remote