Xelure Technologies
Senior Business Systems & IT Support Specialist About Xelure Xelure delivers high-performing, dedicated remote teams and managed talent solutions to leading U.S. and U.K. enterprises. Operating on an agile, owner-operated model, Xelure bridges high-level technical capabilities with seamless operational oversight, compliance, and high-touch workforce integration. Position Overview We are seeking a seasoned, versatile, and highly dependable Business Systems & IT Support Specialist to serve as a senior-level individual contributor and provide technical guidance to our existing IT Support team. As a lean and fast-growing company, we need a true “jack-of-all-trades” IT professional who is comfortable handling both day-to-day IT needs and broader systems and technology initiatives. The ideal candidate can independently handle escalated IT support and Microsoft 365 administration while developing practical solutions and automations for Recruitment, HR, Payroll, Operations, and reporting using SharePoint, Power Platform, and Power BI. This person should be hands-on, resourceful, proactive, and capable of mentoring junior IT staff while driving continuous improvements to Xelure’s internal technology and processes. This is a 100% remote position based in the Philippines, offering flexible hours, competitive compensation, and the opportunity to work directly with corporate leadership. Key Responsibilities Provide Level 1-3 support for escalated hardware, software, access, Microsoft 365, and connectivity issues. Administer Microsoft 365, Teams, SharePoint, OneDrive, user accounts, access, and permissions. Guide and mentor Xelure's junior IT Support Associates. Establish practical IT procedures, documentation, and support standards. Build and maintain internal SharePoint sites, lists, workflows, and business applications. Use Power Apps and Power Automate to automate internal processes. Develop Power BI dashboards and operational reports. Work with HR, Recruitment, Finance, and Operations to identify processes that can be digitized or automated. Support employee onboarding/offboarding and technology provisioning. Recommend improvements to Xelure's internal IT environment, security, systems, and tools. Qualifications 7+ years of experience in IT support, systems administration, Microsoft 365 administration, or business systems. Experience working in a BPO, staff leasing/offshore staffing, MSP, IT services, or similar environment is preferred. Strong hands-on experience with Microsoft 365 administration. Practical experience with SharePoint Online. Experience with Power Apps and/or Power Automate. Experience creating reports and dashboards using Power BI. Strong troubleshooting and problem-solving skills. Experience documenting IT procedures and processes. Ability and willingness to mentor junior IT staff. Preferred: Knowledge of PowerShell, SQL, APIs, scripting, or basic programming. Experience building internal HR, recruitment, payroll, or operations solutions. Exposure to Microsoft Azure and AWS (Amazon Web Services) cloud environments. Experience with Entra ID, Intune, and endpoint management. Familiarity with software development and common programming languages. Exposure to financial services, FinTech, or technology clients. Work Location: Remote
Xelure Technologies
