The Sign Pack
Opportunity: Customer Service Specialist (Remote - Full Time) Location: Remote (Philipines) | Job Type: Full-time | Working Hours: 5 PM PHT - 2 AM PHT About Us At The Sign Pack , we specialize in creative, production-ready design solutions for the signage industry. We work with sign companies across North America, the UK, Australia, and beyond, providing high-quality designs, permit drawings, and marketing support. We’re currently looking for a Customer Service Specialist to join our growing team. If you have experience in the signage industry, print production, apparel decoration, or similar fields, this is a great opportunity to bring your industry knowledge into a customer-facing role and help our clients succeed. What You’ll Do Work in a late afternoon, early night shift , working with clients from across the globe. Build strong relationships with key stakeholders at client companies Act as the primary point of contact for customer inquiries and concerns Contact customers proactively to understand their needs, concerns and invest in customer retention Conduct onboarding meetings and demos for new customers Support ongoing projects and drive adoption of our services Advocate for customer needs in internal discussions Communicate recommendations to improve client results Assist new customers through implementation and onboarding Monitor client satisfaction in collaboration with the team Contact clients by phone when necessary What We’re Looking For 2 + years of direct client management experience (Customer Service, Customer Success, or Account Management) Fluent in English (written and spoken) Experience working remotely using online collaboration and meeting tools Strong communication, problem-solving, and organizational skills Proactivity and empathy towards customer needs Ability to work strategically while maintaining close attention to detail Nice to Have Background in signage, printing, apparel, or related industries Experience working with customer service in B2B (Business to Business) interactions. Why Join Us? Fully remote work with an international team Be part of a company growing at the heart of the global signage industry Opportunity to influence customer success strategy and grow with the role Collaborative environment with room to contribute ideas and take ownership If you’re passionate about helping customers succeed and want to bring your industry experience into a role with real impact, we’d love to hear from you! Apply now to our Customer Service Specialist Position via Indeed, and come with us to take the global signage industry to the next step! Application Question(s): In your opinion, what are the most important qualities of a great Customer Service Specialist? Please write a short paragraph explaining why these qualities matter. Do you have experience with Business to Business (B2B) interactions, the signage industry or any other visual communications/design/architecture company? If so, please explain. Are you willing to work long-term in a shift from 5 PM PHT to 2 AM PHT? Could you please share your expected monthly compensation for this role? Please insert an amount in USD. Language: English (Required) Work Location: Remote
The Sign Pack
