VirtualStaff.ph
Permanent Work-from-Home \| Full-Time Monday to Friday \| 9:00 PM – 6:00 AM (Philippine Time) We're looking for a Customer Success Specialist to join our growing team. This role is ideal for someone with experience supporting customers in a SaaS or technology environment and who enjoys building relationships, improving customer experiences, and ensuring clients achieve success using our platform. Responsibilities Manage customer onboarding and ensure a smooth customer experience. Build strong relationships with customers through email, phone, and virtual meetings. Respond to customer inquiries and provide timely support. Monitor customer health and proactively follow up with clients. Coordinate with internal teams to resolve customer issues. Track customer interactions and maintain accurate CRM records. Assist with process improvements, documentation, and SOPs. Support customer retention and engagement initiatives. Qualifications Experience in Customer Success, Customer Support, Account Management, or Client Services . Experience working with a SaaS or technology company is highly preferred. Strong understanding of customer onboarding and relationship management. Excellent written and verbal English communication skills. Highly organized with strong attention to detail. Comfortable using CRM systems, Google Workspace, and project management tools. Self-motivated and able to work independently in a remote environment. Experience with AI productivity tools is a plus. Job Type: Full-time Pay: Php40,000\.00 per month Benefits Work from home Experience: SaaS: 1 year (Preferred) customer success: 1 year (Required) Account management: 1 year (Required) Language: English (Required) Work Location: Remote
VirtualStaff.ph
