BNDA
Position: Sales Support & CRM Coordinator (GoHighLevel) Tools and Software: GoHighLevel (GHL), CRM Systems, Google Workspace, Microsoft Office, Phone Dialer Systems Preferred Methods of Communication: GoHighLevel, Phone, SMS/Text, Email, Zoom, Google Meet Time Zone: CST Shift: Monday – Friday | 8:00 AM – 12:00 PM CST (Part-Time to start with potential transition to Full-Time) Responsibilities CRM & Pipeline Management Maintain and update the GoHighLevel (GHL) CRM, ensuring all leads and opportunities are accurate and organized. Monitor the sales pipeline and ensure leads progress through each stage appropriately. Manage automated workflows, email sequences, and follow-up campaigns within GHL. Keep CRM records clean by updating contact information, notes, and activity logs. Lead Management & Follow-Up Respond promptly to new leads and inquiries. Conduct outbound follow-up calls on estimates until a final decision (Yes or No) is received. Ensure no estimate remains unresolved by consistently closing the communication loop. Track follow-up activities and provide updates on lead status. Customer Support Contact customers prior to scheduled installations to confirm appointments and set expectations. Provide a professional and friendly customer experience throughout the sales process. Communicate with empathy and build rapport with potential and existing customers. Administrative Support Document workflows and assist in developing Standard Operating Procedures (SOPs). Prepare daily End-of-Day (EOD) reports outlining completed tasks and priorities. Attend weekly planning meetings with the client to review priorities and progress. Assist with administrative tasks that improve sales operations and customer experience. Qualifications At least 1-2 years of experience in Sales Support, Customer Service, Virtual Assistance, or CRM Administration. Previous experience using GoHighLevel (GHL) is highly preferred. Experience managing CRM pipelines, automations, and customer follow-ups. Comfortable making outbound calls and following up with leads and customers. Strong organizational skills with the ability to manage multiple follow-ups simultaneously. Excellent written and verbal English communication skills. Proficient in Google Workspace or Microsoft Office. Experience creating or documenting workflows and SOPs is a plus. Ability to work independently while maintaining attention to detail. Soft Skills Strong communication and interpersonal skills. Customer-first mindset with empathy and professionalism. Highly organized and detail-oriented. Proactive and able to take ownership of assigned tasks. Strong follow-through and accountability. Adaptable and willing to learn new systems and processes. Values integrity, teamwork, and continuous improvement. Positive attitude with excellent time management. ⭐ Why Join Us? Work directly with a growing US-based business. Long-term remote opportunity. Supportive and collaborative work environment. Opportunity for additional hours and career growth. Make a real impact in a small, customer-focused team. Paid Leaves Pay: From Php28,000.00 per month Benefits Additional leave Company Christmas gift Paid training Work from home Work Location: Remote
BNDA
