Ten Eighty Hospitality
We're looking for a Guest Services Agents with hotel reservations experience to support a portfolio of luxury and branded U.S. hotels. If you've worked with Hilton, Marriott, Hyatt, IHG, Accor, Wyndham, Choice Hotels, Best Western, Shangri-La, or an independent luxury hotel, this could be your next exciting career move. Your Role in the Guest Experience: Managing hotel reservations, modifications, cancellations, and guest inquiries via phone and email Providing personalized service while maintaining Forbes-level hospitality standards Assisting guests with room availability, rates, hotel amenities, and special requests Navigating multiple hotel properties, systems, and applications simultaneously Processing payments, authorizations, and reservation documentation when required Communicating with hotel operations to ensure a seamless guest experience Maintaining accurate reservation records and guest profiles Delivering timely, professional, and empathetic customer service on every interaction Meeting quality, productivity, and guest satisfaction goals What We're Looking For We're looking for hospitality professionals who genuinely enjoy helping people and creating memorable guest experiences. The ideal candidate is calm under pressure, detail-oriented, tech-savvy, and comfortable multitasking in a fast-paced remote environment. You'll stand out if you have: At least 1 year of hotel reservations or hotel guest services experience Experience supporting luxury hotels, upscale hospitality brands, or Forbes-rated hotels is highly preferred Strong communication skills with excellent spoken and written English Exceptional customer service and problem-solving skills The ability to manage multiple reservations, properties, systems, and priorities simultaneously Strong organizational skills and attention to detail Confidence working independently while collaborating with a remote team OTA Experience Experience working with Online Travel Agencies (OTAs), including: Expedia Booking.com Airbnb HotelTonight Other major OTA platforms Hotel Systems Experience Experience with one or more of the following systems is highly preferred: Opera Cloud Opera PMS (v5) Infor HMS Hyatt Reserve StayNTouch (SNT) SynXis OnQ Sertifi Canary BOB Unifocus Why Join Us? Fully remote position Competitive salary Performance Bonus Paid Time Off (PTO) 13th Month Pay Internet Allowance HMO with Dental & Medical Reimbursements (up to Php 10,000 per year) Life & Accident Insurance Company-sponsored Team Building Activities Employee Recognition & Rewards Programs Ongoing Training & Professional Development Career Growth Opportunities Work with luxury hotels and globally recognized hospitality brands Join a collaborative, supportive, and people-first culture Pay: Php35,000.00 - Php45,000.00 per month Benefits Additional leave Company events Health insurance Life insurance Opportunities for promotion Pay raise Promotion to permanent employee Work from home Application Question(s): How many years of experience do you have working in hotel reservations or guest services? Which hotel brands have you worked with? Which hotel reservation or property management systems have you used? Do you have experience working with Online Travel Agencies (OTAs) such as Expedia, Booking.com, or Airbnb? This is a full-time remote position that follows a U.S. Eastern Time (ET) schedule (overnight hours in the Philippines). Are you willing and able to work this schedule? What is your notice period, and when would you be available to start? What is your expected monthly salary (in PHP)? Work Location: Remote
Ten Eighty Hospitality
