Application Support Engineer

Job Description

A wealth advisory firm's proprietary technology platform needs someone who can own it — not just maintain it. This is a rare opportunity to step into a role where you are the technical backbone of a production system that financial advisors depend on every day. The platform is real, the work is meaningful, and the autonomy is genuine from day one. THE ROLE As an Application Support Engineer (IT Support Officer), you will maintain, enhance, and stabilise a Node.js and MySQL-based internal web application purpose-built for a wealth advisory business. You will manage the cloud infrastructure on Google Cloud Platform, own API integrations with enterprise platforms, and keep critical overnight processes running cleanly during Australian business hours. Within six months, the expectation is full autonomous operation — this is not a support desk role, it is a platform ownership role. What You Will Do Maintain, debug, and enhance the proprietary internal web application built on Node.js and MySQL, delivering bug fixes, feature additions, and ongoing platform stability. Manage and optimise API integrations with Xplan, SharePoint, and Asana — with active priority work migrating the platform from web scraping to Xplan's native API. Perform Google Cloud Platform operations including application deployment, secrets management, and cloud storage management. Write and maintain scripts and automation to reduce manual business processes and improve platform efficiency across the board. Monitor system health during Australian business hours — including early morning confirmation that overnight jobs have completed correctly — and respond to critical incidents as they arise. Implement Asana-based business process workflows as directed by the broader team and support the integration of Asana into daily operations. Perform minor WordPress CMS content updates and act as technical backup to the Lead IT Specialist, with the clear expectation of fully independent operation within six months. WHAT YOU BRING Demonstrated, production-level proficiency in Node.js — this is the core language of the platform and is non-negotiable; you must have built or maintained real systems with it, not just completed tutorials. Strong MySQL skills including writing complex queries, database management, and troubleshooting data integrity issues — non-negotiable. Solid front-end capability in HTML, CSS, and JavaScript for maintaining and enhancing the browser-based internal application. Hands-on API integration experience with non-trivial, third-party APIs — financial, enterprise, or productivity platforms preferred; simple REST experience alone is not sufficient. Proven ability to own problems end-to-end and progress without daily direction in a small team or high-autonomy environment. Clear, confident communication with non-technical stakeholders — financial advisors and business staff will rely on you to translate technical situations into plain language. WORK ARRANGEMENT This is a full work-from-home role. You will work from your own home office, supporting Australian business hours. WHY STAFF X Staff X is a certified Great Place to Work employer in the Philippines for multiple consecutive years. Staff X offers long-term, stable employment with genuine career growth. Compensation Competitive salary commensurate with experience. COMMITMENT This is a full-time, dedicated role (Independent Contractor Agreement). The client and Staff X invest heavily in onboarding, training, and integrating this person into a long-term team. We are looking for someone ready to commit fully, not someone exploring a side arrangement, managing multiple clients, or running parallel freelance work. If you are currently freelancing and not ready to step into a single dedicated role, this is not the right opportunity for you. If you have a full-time job and are looking for a second income, please do not apply. The right person for this role genuinely wants a stable, long-term career with a single employer who invests in their growth. This is a permanent position. We hire people we intend to keep for years, not months. Send your resume to apply@mystaffx.com to be considered for this role. Include the role title IT Support Officer in your subject line and any links to systems or projects you have built or maintained.