Onboard Outsourcing
About The Role The Account Support Associate is the vital link between our customers, our automotive partners, and our internal teams. Working closely with management, this role handles the operational side of customer accounts: monitoring balances, ensuring payments are accurately collected, and keeping our systems perfectly updated - while delivering top-tier, empathetic customer service. This role is ideal for a dependable, highly organized professional who has a great eye for detail and numbers, and who can comfortably act as a middleman to ensure financing workflows run smoothly and independently. Key Responsibilities Client \& Partner Liaison Act as the primary point of contact and middleman between the partner car company, the customer, and Sky Global Rentals. Handle day-to-day phone and email communication with customers and partners to ensure everyone is aligned on vehicle releases, financing terms, and payment schedules. Build positive, professional working relationships with customers, providing empathetic support and resolving account inquiries calmly. Account \& Payment Tracking Regularly review customer accounts to check current balances, track payment schedules, and monitor collections. Monitor customer schedules and payment milestones to ensure collections are made on time and coordinate gently with customers regarding any outstanding balances. Track daily operational notes and look for practical ways to improve account coordination and reduce payment delays. System Maintenance Accurately encode all payment data, collection notes, and account updates into the company system. Keep our databases clean, accurate, and organized to prevent any billing or vehicle release delays. Prepare simple, routine updates for management on account statuses and collection progress. Qualifications 1 to 2 years of practical experience in a BPO or shared services setting, specifically handling billing, account support, or complex customer service queues. Clear, professional written and verbal English communication skills, with an empathetic approach to customer needs. Highly analytical with the ability to navigate ledgers, check balances, and encode numerical data accurately (no formal bookkeeping or finance degree required). Strong organizational skills and the ability to stay calm and focused when unexpected changes happen. A reliable professional who enjoys working independently but knows when to escalate issues to management. Pay: From Php20,000\.00 per month Work Location: Remote
Onboard Outsourcing
