Custodio & Dubey LLP
Custodio & Dubey LLP - CD LAW Location: Remote — Philippines Job Type: Full-time Starting Pay: $6.00 USD per hour Los Angeles Local Time Schedule: Monday through Friday, 5:30 p.m.–2:00 a.m. Pacific Time Corresponding Philippines schedule: During Pacific Daylight Time: 8:30 a.m.–5:00 p.m. During Pacific Standard Time: 9:30 a.m.–6:00 p.m. Custodio & Dubey LLP, a growing Los Angeles law firm, is seeking an experienced and dependable After-Hours Receptionist & Intake Specialist to join our remote team. This person will handle incoming calls after our Los Angeles office closes, screen prospective clients, complete detailed intakes, and assist qualified leads with signing retainer agreements. Our firm handles personal injury and habitability/landlord-tenant matters. Responsibilities Answer incoming calls promptly and professionally Screen prospective personal injury and habitability clients Collect and accurately document relevant case information Complete detailed intake questionnaires Enter, organize, and update leads in Lead Docket and other firm systems Identify qualified or urgent leads and escalate them appropriately Schedule consultations and explain the next steps to prospective clients Follow up with prospective clients by telephone, text, and email Send retainer agreements for electronic signature Monitor outstanding agreements and follow up until completed Route non-intake calls and take detailed messages Maintain strict confidentiality and professionalism Remain available and responsive throughout the scheduled shift Required Qualifications At least one year of experience as an intake specialist for a U.S.-based personal injury law firm. (California Personal injury Law Firm is a Plus) Fluent English, with excellent verbal and written communication skills Professional, confident, and compassionate telephone presence Experience screening prospective personal injury clients and identifying potentially viable cases Experience sending retainer agreements through VineSign, DocuSign, Adobe Acrobat Sign, or a comparable platform Familiarity with: Filevine Airtable Lead Docket Slack Dropbox GoTo RingCentral Strong attention to detail and accurate data-entry skills Ability to handle sensitive conversations calmly and professionally Reliable internet connection, computer, headset, and quiet workspace Preferred Qualifications Experience working with a California personal injury law firm (a plus) Familiarity with California personal injury intake procedures Experience handling habitability or landlord-tenant intakes (a plus) Experience converting qualified leads into signed clients Interview Process Applicants must submit their resume and relevant work experience. Voicemail Test - Top canidates will receive a message with the voicemail test. Selected applicants will receive sample intake lines to read and must submit a video recording or shareable video link of themselves delivering the lines. This step will help us evaluate English fluency, professionalism, confidence, and telephone presence. Video Interview Qualified applicants will be invited to a video interview with our team. A final offer will be extended to the top candidate. Schedule Requirements Final Offer Applicants must be available to work the entire 5:30 p.m.–2:00 a.m. Pacific Time shift, Monday through Friday. Because Pacific Time changes seasonally, the corresponding Philippines schedule will shift by one hour during the year. Pay: From Php376.00 per hour Expected hours: 40.0 per week Experience: Personal injury law: 1 year (Required) California Personal Injury : 1 year (Preferred) LeadDocket: 1 year (Preferred) FileVine : 1 year (Preferred) Language: English (Required) Work Location: Remote
Custodio & Dubey LLP
