Vitalis Outsourcing
Job Summary We are seeking an experienced Operations Manager / Trainer to oversee the performance and development of our Virtual Assistant team while managing strong client relationships. This role is responsible for ensuring operational excellence through coaching / training, performance management, recruitment collaboration, client onboarding, and ongoing account management to drive long-term success for both clients and Virtual Assistants. Key Responsibilities Operations & Team Management Monitor team attendance, productivity, KPIs, and overall performance. Provide training, coaching, feedback, and performance improvement plans. Conduct regular meetings, training sessions, and performance reviews. Conduct pre-start training sessions for newly hired Virtual Assistants to ensure they are client-ready before their official start date. Ensure compliance with company processes, workflows, and quality standards. Prepare weekly and monthly operational and performance reports. Identify opportunities to improve processes, training, and overall team performance. Recruitment Support Meet with new clients to understand their hiring needs and define job requirements. Partner with the Recruitment Team by providing hiring insights to support candidate sourcing and matching. Participate in candidate review meetings and help determine which applicants move forward to client interviews. Client Success & Account Management Facilitate client interviews with shortlisted candidates. Lead client and Virtual Assistant onboarding and kickoff meetings. Serve as the primary point of contact for clients and Virtual Assistants throughout the partnership. Conduct regular check-ins to monitor satisfaction, address concerns, and strengthen client-VA relationships. Resolve escalations promptly and develop strategies to improve client and Virtual Assistant retention. Qualifications Minimum of 3–5 years of experience in Operations Management, Client Success, Account Management, Team Leadership, or a related role. Experience managing remote or virtual teams is highly preferred. Strong leadership, coaching, and problem-solving skills. Excellent communication, relationship-building, and conflict resolution abilities. Experience analyzing KPIs and preparing operational reports. Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment. Key Performance Indicators (KPIs) Success in this role will be measured by: Team productivity and KPI achievement Client satisfaction and retention Virtual Assistant retention Successful onboarding and account management Quality of coaching and training Operational efficiency and continuous process improvement Pay: From Php50,000.00 per month Application Question(s): Are you amenable to working night shift? How long is your experience in operations and training? Work Location: Remote
Vitalis Outsourcing
