T-Mate Global Solutions
Are you an experienced Healthcare Scheduler looking for a fully remote opportunity? You’re what we are looking for! In this role, you'll be the go-to person for our clients and caregivers, handling their calls, messages, and voicemails. You'll help answer inquiries, resolve concerns, and ensure that everyone gets the support they need. Key Responsibilities Respond to calls, texts, and voicemail inquiries from clients and caregivers. Address and resolve issues, complaints, and concerns with a focus on first-call resolution. Schedule and reschedule appointments in response to caregivers' and clients' requests. Meet or exceed performance targets, including call handling time, customer satisfaction scores, and adherence to schedules. Update client and caregiver profiles and manage sensitive information with confidentiality in AxisCare. Follow workflows and scripts in Amazon Connect and AxisCare. Collaborate with team members and supervisors to achieve overall team goals. Requirements Experience in a BPO or Call Center environment At least 6 months of experience as a Virtual Assistant. Previous experience handling a healthcare account is an advantage. Excellent communication skills in English, both verbal and written. Ability to manage high call volumes and perform well under pressure. Familiarity with AxisCare, or similar healthcare software, CRM systems Must have a stable internet connection and a quiet, distraction-free workspace if working remotely. Willing to work during the Weekends and Holidays. In return, we offer a supportive work environment where your efforts truly make a difference. If you think you are a qualified candidate, kindly fill out this application form: https://app.zenhire.ai/position/6a60ed29ba855f73055258b7/simulation/apply?utm\ source\=indeed !!!ONLY APPLICATIONS IN THE PROVIDED LINK WILL BE ENTERTAINED!!! Job Type: Permanent Pay: Php20,000.00 - Php30,000.00 per month Benefits Opportunities for promotion Paid training Pay raise Work from home Application Question(s): How many inbound and outbound call you handle in a day? How many appointments you schedule in a day? Do you have any experience with handling cancelled and rescheduled appointments? Work Location: Remote
T-Mate Global Solutions
