Client Communication Virtual Assistant (Bilingual)

Job Description

Global Pacific Support is partnering with one of our clients to identify a reliable and highly communicative Client Communication Virtual Assistant (Bilingual) to join their growing team. The successful candidate will provide administrative, client communication, and translation/interpretation support to client from diverse cultural and linguistic backgrounds. This position will initially be part-time, with the potential to transition into a full-time opportunity as the client's business and support needs grow. Key Responsibilities Communicate professionally with clients via phone, email, messaging platforms, and virtual communication tools. Provide translation and/or interpretation support when appropriate, particularly for clients who speak Spanish, Haitian Creole, French, or other languages. Assist with communication between the client and multilingual clients. Help facilitate clear and effective communication when language barriers exist. Respond to client inquiries and route questions to the appropriate team member when necessary. Assist with scheduling, appointment confirmations, and client coordination. Perform general virtual administrative tasks, including data entry, email management, document organization, and record keeping. Maintain accurate records of client communications and follow up on outstanding requests. Handle confidential client information with professionalism and discretion. Provide general administrative and client support as the client's needs evolve Requirements Qualifications Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Client Coordinator, Interpreter, Translator, or similar role. Strong written and verbal English communication skills. Bilingual or multilingual proficiency strongly preferred. Spanish, Haitian Creole, and/or French language skills are highly desirable. Excellent interpersonal and customer service skills. Ability to communicate effectively with individuals from diverse cultural and linguistic backgrounds. Strong organizational and time-management skills. Ability to work independently in a remote environment. Comfortable using email, Google Workspace/Microsoft Office, video conferencing, and other online tools. Reliable internet connection and a professional remote-work environment. Preferred Experience Translation and/or interpretation experience. Experience supporting multilingual clients. Experience in healthcare, behavioral health, social services, immigration-related services, or other client-facing environments. Experience with virtual administrative support and client coordination. Familiarity with scheduling and client management systems Benefits How To Apply Interested candidates should send the following to kenneth.joseph@globalpacificsupport.com Updated resume Introduction video detailing: Your experience providing translation and/or interpretation support, particularly for clients who speak Spanish, Haitian Creole, French, or other languages. Your experience with virtual administrative tasks, including data entry, email management, document organization, scheduling, and client communication. Your experience working with clients from diverse cultural and linguistic backgrounds. Your expected hourly rate in USD Subject Line: Bilingual Virtual Assistant - (Name)