RemoteVA
We are looking for an E-commerce Customer Service Representative with a strong background and knowledge of multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop Schedule 10:00 am - 6:00 pm EST Responsibilities Respond to customer emails and messages across multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop. Handle basic customer service inquiries related to orders, returns, and general concerns Run, download, and upload reports from Amazon Seller Central Maintain accurate records and ensure timely responses Assist with general Amazon account support tasks as needed Requirements Experience working in e-commerce customer service for a 3rd-party seller Experience across multiple platforms such as Amazon, eBay, Walmart, Shopify and/or TikTok Shop Experience handling customers via phone, email and chat Experience processing orders, returns, refunds and exchanges Ability to handle disputes, claims, chargebacks and negative feedback Strong experience with order and shipment tracking, including following up on delayed shipments Excellent organization and attention to detail Ability to take initiative and follow up on tasks when customer service is quiet Clear and professional communication skills
RemoteVA
