Accounts Receivable (Collections) Agent

Job Description

JOB TITLE Accounts Receivable (Collections) Agent SALARY 500 USD / month (Base on experience) - Open to negotiation ALLOWANCE / BENEFIT $17.5 Mobile Data Allowance $17.5 Internet Allowance 3% Healthcare Benefit Contribution Virtual Stock Options Performance-Based Bonus (collections KPIs) Work from anywhere HIRING STATUS Contractor (Part Time) 25+ hours per week PROBATION 2 months (60 days) LOCATION / BASE Remote — Preferred time zones: APAC, EU, LATAM REPORT TO Head of Department / Team Leader About Us Medical Departures, along with our sister brand Dental Departures, is the world's leading platform connecting patients to high-quality, affordable medical and dental care globally. With over 100,000 bookings and 35,000+ verified reviews, we operate across 40 countries, helping people save nearly a billion dollars in healthcare costs. We're a fully remote company with a multicultural team of 50+ members spanning Latin America, Europe, Africa, and Asia. We move fast, think globally, and value people who thrive in ambiguity. About The Role We are looking for a highly organized and proactive Accounts Receivable Specialist who takes ownership of collections, payment reconciliation, and reporting accuracy. This role goes beyond traditional accounts receivable duties. You will play a critical role in protecting company cash flow, improving collection performance, identifying process improvements, and supporting revenue operations across a global network of healthcare providers. The ideal candidate is adaptable, accountable, tech-savvy, and comfortable working in a fast-paced remote environment where priorities may shift based on business needs. You must be comfortable using AI tools, CRM systems, and automation technologies to improve productivity, reduce manual work, and increase accuracy. Success in this role will be measured by: Collection rate performance Reduction of overdue accounts Accuracy of invoices and payment records Timeliness of follow-up activities Reporting accuracy CRM documentation compliance Response time to clinics and internal stakeholders Contribution to process improvements and automation initiatives Key Responsibilities Send invoices and payment reminders to clinics based on billing schedules Follow up on outstanding payments via email, WhatsApp, calls, and CRM Track payment status and escalate unresolved cases when needed Maintain accurate patient, invoice, and payment records Cross-check clinic invoices against patient treatment data Update daily and weekly AR reports and dashboards Work with Sales, Customer Support, and Clinics to resolve discrepancies Ensure all AR communications are properly logged in Zoho Support process improvements and reporting accuracy Support company sales & revenue goals. Join team meetings and trainings. Communicate effectively across phone, video, and email. Follow company policies and ethical standards. Identify opportunities to improve AR processes and collection effectiveness. Recommend workflow improvements that increase productivity and reduce errors. Support automation initiatives within Finance and Operations. Assist with special projects and ad-hoc assignments as requested by management. Contribute ideas that improve customer experience, clinic relationships, and company revenue performance. Additional Skills & Core Competencies Professional written and verbal communication skills. Ability to communicate confidently with clinics, partners, and internal stakeholders. Strong sense of ownership and personal responsibility. Reliable follow-through and commitment to deadlines. Exceptional attention to detail. Strong time management and prioritization skills. Ability to investigate discrepancies and identify root causes. Solution-oriented mindset. Strong proficiency in Google Workspace and Microsoft Office. Comfortable using CRM systems and AI-powered productivity tools. Ability to learn new software quickly. Self-motivated and highly disciplined. Able to work independently with minimal supervision. Consistent attendance and responsiveness during scheduled work hours. Job Requirements 3+ years of experience in Accounts Receivable, billing, or finance coordination Strong Excel / Google Sheets skills Fluent English (written and spoken) Proof of DSO results and/or collections success Experience using accounting system such Xero, Quickbooks or similar software Comfortable using CRM systems (Zoho preferred) Comfortable using AI-powered tools such as ChatGPT, Microsoft Copilot, Gemini, or similar technologies. High attention to detail and strong follow-up skills Able to work independently in a remote environment Nice to have: Experience in dental or medical billing Prior work with international clients or clinics Equipment Requirements High-speed, reliable internet connection (minimum 20 Mbps recommended) Reliable computer with webcam and microphone — suitable for daily video calls Quiet, professional home-office setup suitable for client and clinic calls across multiple time zones Job Status Part-time contractor ( min 25 hours work per week) Expected cross-regional availability: overlaps with APAC (morning), EU (midday), and LATAM (afternoon/evening) Work Schedule 5 days on / 2 days off (rotational) Availability for early or late shifts depending on assigned schedule Weekend availability required (rotational, planned in advance) Why Join Medical Departures? (NEW SECTION) Work with one of the world's largest medical tourism platforms. Join a fully remote international team spanning multiple continents. Gain exposure to healthcare, finance, technology, and global operations. Opportunity to contribute directly to revenue growth and operational excellence. Work in an innovative environment that embraces AI, automation, and continuous improvement. About Medical Departures Inc.: Contact & Application To apply, send your CV and a brief note on your collections experience and approach to: Recruiter — rossarin.phinyowan@medicaldepartures.com Pay: Php30,727.00 per month Work Location: Remote