Client Success Manager

Job Description

Department: Operations / Client Success Reports To: Director of Operations Schedule Night Shift (US Hours) Setup: Remote (Philippines-based) About The Role Titan Services Inc. (TSI) is seeking a Client Success Manager (CSM) to oversee high‑value member relationships and lead a team of 15–20 Remote Professionals (RPs). The CSM is responsible for driving partnership success, ensuring seamless service delivery, and providing strong leadership and strategic oversight across member and RP engagements. This role requires excellent judgment, relationship management skills, and the ability to operate confidently in a dynamic, fast‑paced, global environment. Key Responsibilities Lead, coach, and develop a team of 15–20 Remote Professionals. Build and maintain strong relationships with members (clients). Align RP strengths and capabilities with member needs and objectives. Manage escalations and ensure continuity of service. Drive business outcomes through negotiation and strategic planning. Work effectively with clients across various cultures and time zones. Balance operational oversight with relationship management. Oversee performance management, accountability, and productivity metrics. Support RP development through training, coaching, and regular feedback. Foster a collaborative, professional, and high‑performance team culture. Qualifications Minimum 5 years of leadership experience in people or partnership management. Minimum 5 years managing or supporting foreign stakeholders, preferably US-based. Bachelor’s degree in Business, Marketing, or related field (Master’s/MBA is a plus). Strong communication, presentation, and stakeholder management skills. Experience with escalations, RCA, and development planning. Proven ability to manage cross-functional tasks and performance expectations. Strong analytical, decision‑making, and conflict‑resolution skills. Adaptability in fast-changing, high-performance environments. Willingness to work night shift and rotating schedules. Core Competencies Performance Management Decision-Making & Critical Thinking Strategic Communication Member Relationship Management Adaptability & Flexibility Accountability & Professionalism Analytical Problem-Solving Why Join TSI At Titan Services Inc., we empower leaders by pairing them with exceptional Philippine-based talent. We offer: A fast-growing, high-performance remote work environment Extensive onboarding, training, and continuous development Leadership growth pathways and global exposure A supportive, values-driven company culture Competitive opportunities for professional advancement Equal Opportunity Statement TSI is committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and provide equal employment opportunities to all individuals. Job Types: Full-time, Permanent Pay: Php70,000.00 - Php90,000.00 per month Benefits Additional leave Company Christmas gift Health insurance Opportunities for promotion Paid training Work from home Application Question(s): How many years of experience working with foreign stakeholders (preferably US‑based)? What is the largest team you have directly managed? Do you have experience managing and resolving client escalations? Education: Bachelor's (Required) Experience: Leadership: 5 years (Required) Language: English (Required) Work Location: Remote