Worca
Job Type: Full-Time or Part-Time Location: Remote Schedule Evenings, Weekends, Holidays, and Overnight Shifts (U.S. Central Time) About The Role We are seeking a reliable and professional After-Hours Emergency Call Specialist to serve as the first point of contact for residents experiencing urgent maintenance issues outside normal business hours. This role involves assessing emergencies, dispatching vendors, documenting incidents, and providing exceptional customer service during time-sensitive situations. Responsibilities Answer and manage after-hours emergency calls from residents. Determine whether issues qualify as emergencies based on company guidelines. Gather accurate information and provide clear instructions to residents. Dispatch approved vendors and coordinate with on-call personnel. Escalate critical or unresolved situations when necessary. Maintain accurate documentation of calls, actions taken, and outcomes. Prepare notes for property management teams to review during business hours. De-escalate stressful situations while maintaining professionalism and empathy. Follow company policies and emergency response procedures. Required Qualifications At least 1 year of experience in customer service, call center operations, dispatch, property management, emergency services, or a related field. Strong communication and active listening skills. Excellent problem-solving and decision-making abilities. Ability to remain calm under pressure. Strong attention to detail and organizational skills. Comfortable working independently. Proficient with computers and multiple software systems. Amenable to work in US Time Zone Preferred Qualifications Experience in multifamily housing or property management. Previous dispatch or emergency call center experience. Familiarity with residential maintenance terminology and work order systems. Knowledge of Fair Housing regulations. Success Metrics Emergency Response Time Dispatch Accuracy Documentation Quality Customer Satisfaction (CSAT) Escalation Accuracy Schedule Adherence If you thrive in fast-paced environments and can provide calm, professional support during emergencies, we'd love to hear from you. Pay: Php15,800\.00 - Php20,500\.00 per month Benefits Additional leave Opportunities for promotion Pay raise Work from home Application Question(s): How many years of experience do you have in customer service, call center operations, dispatch, property management, emergency services, or a related field? Work Location: Remote
Worca
