ZKTeco Solutions
About The Role As a Customer Service Agent at VoltX Energy, you will be the primary point of contact for customers throughout their solar and battery project journey. You will assist customers by answering questions, providing project updates, addressing concerns, and ensuring they receive exceptional service from start to finish. This role requires excellent communication skills and the ability to explain technical concepts, processes, and project updates in simple, customer-friendly language. You'll work closely with internal teams to ensure customers remain informed while delivering a positive and seamless customer experience. Duties and Responsibilities Provide exceptional customer support through inbound and outbound calls, emails, and other communication channels. Proactively assist customers with inquiries related to project updates, refunds, cancellations, follow-ups, and general support. Explain installation processes, timelines, and energy system information in clear, easy-to-understand language. Monitor customer progress using HubSpot CRM and provide accurate, timely updates throughout each stage of the project. Identify customer concerns, resolve issues within your scope, and escalate complex cases to the appropriate internal teams. Utilize the company's Knowledge Base and internal resources to provide accurate, consistent, and up-to-date information. Maintain detailed and accurate records of all customer interactions, actions taken, and resolutions within the CRM. Collaborate with internal departments to ensure customer issues are resolved efficiently and professionally. Deliver a positive customer experience by demonstrating empathy, professionalism, and proactive communication during every interaction. Qualifications Required At least 2 years of experience in customer service, customer support, or a contact center environment handling both inbound and outbound communications. Excellent English communication skills, both written and verbal. Strong ability to explain technical or complex information in a clear, simple, and customer-friendly manner. Experience using CRM platforms such as HubSpot, Salesforce, or similar systems. Strong organizational skills with excellent attention to detail. Ability to manage multiple customer cases while maintaining accuracy and responsiveness. A proactive, patient, and customer-focused mindset. Comfortable working in a collaborative remote team environment. Nice to Have Experience supporting customers for Australian, US, or UK-based companies. Previous experience in project-based industries where customers are guided through multi-stage processes, such as renewable energy, telecommunications, construction, logistics, or home services. Basic knowledge of or interest in renewable energy, solar systems, or technology products. Experience using knowledge management systems or internal support documentation. Pay: Php30,000.00 - Php35,000.00 per month Application Question(s): Are you willing to work in Ortigas, Pasig, dayshift from 6am to 3pm? Can you start ASAP? Experience: inbound or outbound: 1 year (Required) CRM: 1 year (Preferred) Work Location: In person
ZKTeco Solutions
