Xelure Technologies
About The Role We are looking for a Client Implementation Specialist to join our fintech partner and lead the successful implementation of a technology platform for new clients. In this role, you will manage implementations from initial kickoff through go-live , serving as the primary point of contact for clients while coordinating closely with internal teams. You will translate client business requirements and workflows into platform configurations, guide clients through the implementation process, and ensure a smooth transition to a live environment. This is an ideal opportunity for someone who combines strong client communication, project coordination, problem-solving, and technical aptitude and enjoys working directly with clients to deliver successful technology implementations. Key Responsibilities Lead end-to-end client implementation projects , from kickoff through go-live. Serve as the primary point of contact for clients throughout the implementation lifecycle. Develop and maintain implementation plans, project timelines, milestones, and deliverables. Coordinate activities and dependencies between client stakeholders and internal teams . Gather, analyze, and document client business requirements, processes, and workflows. Translate business requirements into appropriate platform configurations and settings . Configure platform settings, user roles, workflows, and other applicable functionality based on client requirements. Conduct product demonstrations and guide clients through platform workflows and functionality. Provide client training and support users in understanding and effectively using the platform. Identify, document, and communicate enhancement and feature requests . Partner with the Product team to document and communicate business-critical product enhancements. Provide recommendations and guidance on best practices for processes and workflows . Identify implementation risks, issues, and dependencies and work proactively toward resolution. Maintain clear and accurate implementation documentation throughout the project lifecycle. Ensure clients are appropriately prepared for go-live and successfully transitioned to the live platform. What We're Looking For: 8+ Relevant Work Experience Experience in client implementation, onboarding, project coordination, customer success, business analysis, or a related client-facing role . Strong verbal and written communication skills. Ability to manage multiple priorities, timelines, and deliverables effectively. Strong attention to detail and organizational skills. Excellent critical thinking and problem-solving abilities. Ability to understand business requirements and translate them into practical platform or workflow solutions. Ability to take direction while also working independently and taking ownership of assigned responsibilities. Comfortable communicating with different stakeholders, including clients, internal teams, and product/technical teams. Previous project management or implementation project experience is preferred. Technical Skills The ideal candidate should be comfortable working with technology platforms and business applications. Preferred / Nice-to-Have: Experience working with JSON . Familiarity with Terminal and Visual Studio Code . Proficiency with Microsoft 365 . Experience using ticketing or project management systems such as Jira or Freshdesk . Familiarity with communication and collaboration platforms such as Microsoft Teams, Slack, or Zoom . Key CompetenciesClient Management Ability to build strong relationships with clients, understand their needs, communicate expectations clearly, and guide them through implementation. Project Management Ability to organize implementation activities, manage timelines and deliverables, coordinate stakeholders, and keep projects moving toward successful go-live. Business Analysis Ability to gather and document business requirements, understand workflows, identify gaps, and recommend practical solutions. Problem Solving Ability to analyze implementation challenges, identify root causes, and work collaboratively toward effective solutions. Communication Strong written and verbal communication skills, with the ability to explain technical or platform-related concepts clearly to clients. Attention to Detail Ability to manage configurations, requirements, documentation, and project deliverables accurately. Work Location: Remote
Xelure Technologies
