Harte Hanks
Job Description As a Freight Tracker you will be responsible for monitoring and tracking the movement of shipments from origin to destination. You will play a crucial role in ensuring timely delivery, maintaining accurate records, and providing updates to stakeholders throughout the shipping process. Responsibilities Real-time monitoring and tracking of shipments for the company’s clients ensuring the on-time arrival. Utilize tracking systems and software to monitor the status and location of shipments. Update and maintain accurate records of shipment progress, including departure, transit, and arrival times. Proactively identify and address any delays or issues that may impact delivery schedules and notifying the relevant parties to address any problems. To be able to provide updates, when necessary, via emails and calls. Assisting team members up to executive-level positions relevant to delivering the shipments. Provide timely and accurate information to stakeholders regarding estimated arrival times and any changes to delivery schedules. Communicate effectively with drivers, logistics personnel, and other stakeholders to ensure smooth coordination of shipments. Investigate and resolve issues related to delays, missing shipments, or damaged goods. Maintain detailed records of shipment tracking activities, including documentation of delivery confirmations, exceptions, and resolutions. Verify accuracy of shipment documentation and data inputs to prevent errors and discrepancies. Qualifications Excellent organizational and multitasking skills with the ability to prioritize tasks effectively. Strong English communication skills, both verbal and written, with the ability to interact professionally with drivers, customers, and team members. Problem-solving abilities and the capacity to make quick decisions under pressure. Familiarity with geographic routing and navigation tools. Knowledgeable in using Microsoft Office Applications (teams, outlook, excel, etc.) Strong analytical and problem-solving skills with attention to detail. Proficiency in using computer systems and software applications for tracking and reporting.
Harte Hanks
