Xelure Technologies
About Xelure Xelure delivers high-performing, dedicated remote teams and managed talent solutions to leading U.S. and U.K. enterprises. Operating on an agile, owner-operated model, Xelure bridges high-level technical capabilities with seamless operational oversight, compliance, and high-touch workforce integration. Position Overview We are seeking a versatile, highly dependable, and hands-on Professional Services Manager to lead client project delivery and manage the performance, productivity, and development of assigned resources. The initial focus will be managing Xelure’s hourly resources supporting our Clients across administrative, creative, marketing, and operational projects, ensuring work is properly assigned and tracked, resources remain productive, and deadlines and quality expectations are met. The role will also oversee resource performance, address delivery issues, and provide clients with timely and accurate updates. As Xelure grows, the Professional Services Manager will take on additional client accounts and dedicated teams while helping strengthen and scale our service delivery operations. This is a 100% remote position based in the Philippines, offering flexible hours, competitive compensation, and the opportunity to work directly with corporate leadership. Key Responsibilities Manage day-to-day delivery of assigned client projects and resources. Track project requirements, assignments, deadlines, deliverables, and resource utilization. Monitor resource performance, productivity, attendance, and quality of work. Conduct regular check-ins with resources and address performance or delivery concerns. Provide clients and Xelure leadership with regular project and performance updates. Coordinate priorities, workload, and resource availability across projects. Identify delivery risks, delays, or resource issues and escalate them appropriately. Work with Recruitment, HR, Finance, and Operations on staffing and client requirements. Maintain project documentation, trackers, reports, and performance metrics. Help establish practical processes and standards as Xelure's Professional Services function grows. Qualifications 5+ years of experience in project management, professional services, service delivery, account operations, or resource management. Experience working in a BPO, staff leasing/offshore staffing, managed services, IT consulting, or similar client services environment. Experience managing multiple client projects and/or outsourced resources. Strong client-facing, stakeholder management, and reporting skills. Experience managing performance and coaching employees or contractors. Good understanding of project management principles and tools. Strong organizational and problem-solving skills. Preferred: Exposure to technology, software development, or IT services. Exposure to financial services, FinTech, trading, or capital markets. Sufficient technical literacy to understand common technology roles, terminology, and client requirements. Experience supporting US, UK, Canadian, or Australian clients. Work Location: Remote
Xelure Technologies
