LTVplus
MRF 407396 Is This YOU? Then We Want to Meet You! We are looking for a reliable and technically skilled Customer Support Specialist to join our team, providing highquality support for our online driving school platform. You will be the primary point of contact for our users during afterhours, ensuring they receive timely and effective assistance. Rate 4 USD per hour Who We Are At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences. Your Mission Will Be To Requirements Communication Skills Excellent command of the English language. You must maintain a professional and consistent tone that reflects our high standards of support. Technical Proficiency Comfortable navigating computer systems and learning proprietary administrative software quickly. ProblemSolving Ability to troubleshoot account issues patiently and efficiently. Reliability Ability to manage highdemand periods (Mondays and morning hours) and work independently during offpeak shifts. Prior Customer Support Experience Previous experience in a BPO (Business Process Outsourcing) or remote support environment is a plus, especially if you have experience with voice support. Responsibilities Account Management Look up customer accounts in our proprietary administrative system to resolve issues, including registration difficulties, ID validation errors, and certificaterelated concerns. Issue Resolution Guide users through course registration and troubleshooting, ensuring a smooth experience. Escalation Identify and escalate complex issues—specifically payment inquiries or refund requests—to the inhouse team for followup during regular business hours. Nice to have Previous experience using RingCentral for both calls and communication Background in Education or Elearning Prior experience supporting online educational platforms or courseware providers is highly desirable, as you will be directly assisting students with their licensing coursework. Preferred Experience in the elearning, online education, or drivertraining industry, particularly with state approved certification programs. Working conditions Monday–Friday 700 AM – 9 00 AM CST Saturday 700 AM – 4 00 PM CST (Total 18 hours/week) Tech Checklist Gotta Have it! A reliable computer (at least with an i5 processor) and a stable high speed internet connection. A quiet, cozy workspace to handle calls and chats like a pro. Flexible with work schedule. Ready to use your skills to deliver toptier service in a fastpaced and supportive environment? Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED Work type Part-time Department Restaff Division North America Location Philippines/Cebu/Cebu City
LTVplus
