Glass Creations Hub
The selected candidate will handle customer communications, answer incoming phone calls, review custom orders, update order and tracking information, purchase shipping labels, communicate with suppliers, and assist with daily business operations. This is a hands-on operations position. Responsibilities may change depending on customer, production, shipping, and supplier needs. Online Order and Customer Support Review and update orders received through sales channels Respond to customer messages according to company procedures Enter and maintain shipment and tracking information Monitor orders that require action, clarification, or customer follow-up Review account notifications and report urgent matters to management Maintain accurate information across online order platforms and internal systems Shipping and Tracking Purchase approved shipping labels Verify customer addresses, package information, and shipping-service selections Upload and verify tracking information in the appropriate order-management systems Monitor shipments for delays, delivery exceptions, missing scans, or other issues Contact shipping carriers when necessary Update customers regarding shipment status Maintain accurate shipping and tracking records Assist with claims and supporting documentation for damaged or missing shipments Preferred Qualifications Previous voice customer-service or phone-support experience Experience with online order platforms or marketplace order management Experience with order processing, shipping labels, tracking, logistics, or supplier coordination Experience with Microsoft Excel or Google Sheets Experience with manufacturing, custom products, construction, or technical specifications Backup internet and power arrangements Occasional Saturday availability Compensation Monthly compensation range: ₱26,000–₱35,000 Final starting compensation will depend on spoken and written English, voice-support experience, technical ability, relevant work experience, and interview assessment results Strong recent graduates may qualify within the lower to middle portion of the range Candidates with relevant voice support, order-processing, shipping, supplier-coordination, marketplace, or manufacturing experience may qualify toward the upper end Paid training will be provided Opportunities for increased responsibility and compensation may be available based on performance Revised Experience Question Briefly describe any experience you have with customer service, phone support, order processing, online order platforms, shipping labels, tracking updates, supplier coordination, manufacturing, architecture, engineering, or administrative work. Pay: Php26,000.00 - Php35,000.00 per month Benefits Opportunities for promotion Paid training Work from home Application Question(s): What degree did you complete, what was your major, and what year did you graduate? Can you consistently work Monday through Friday from 8:00 a.m. to 5:00 p.m. U.S. Central Time, which corresponds to an overnight schedule in the Philippines? Are you comfortable answering incoming customer calls and making outbound customer calls in English throughout your shift? Do you own a reliable laptop or desktop computer suitable for full-time remote work and do you have stable internet with at least 20 Mbps download speed and 5 Mbps upload speed? Do you have a dedicated, quiet workspace where you can answer customer calls throughout your shift without audible background noise, interruptions, conversations, television, music, traffic, pets, or other household sounds? Education: Bachelor's (Required) Work Location: Remote
Glass Creations Hub
