Contract Renewals Specialist

Job Description

At Virtua Solutions Outsourcing , we build and manage high-performing remote teams for growing SaaS companies and global tech startups. We aren't just an outsourcing provider- we operate as a true, embedded partner focused on delivering operational excellence, exceptional customer support, and seamless revenue execution. When you join Virtua, you become part of a people-first, systems-driven culture that values continuous growth, integrity, and balance. You’ll be assigned directly to one of our premier global SaaS client accounts, managing essential contract operations that keep revenue predictable and customer relationships strong. About The Role We are seeking a detail-driven and proactive Contract Renewals Specialist to join our Client Renewals team. In this role, your primary mission is high-volume contract lifecycle and renewal management . You will oversee assigned customer contracts—valued at $3K and below—guaranteeing timely outreach, accurate contract data entry, and smooth execution from quote generation to booking. If you are a contract management enthusiast who loves operational precision and knows Salesforce inside and out, this is the perfect role for you. Key Responsibilities 1. Contract Renewal Execution & Lifecycle Management Manage assigned high-volume contract portfolios ($3K and below) from initial customer outreach through formal contract execution. Prepare, issue, and track official contract renewal quotes and agreements, ensuring total accuracy before processing signed paperwork. Maintain strict contract hygiene by updating Salesforce and Planhat with accurate renewal notes, contract expiration dates, deal statuses, and booking documents. 2. Customer Outreach & Contract Support Proactively communicate with customers prior to contract expiration to confirm renewal intent. Address customer inquiries regarding contract terms, standard product offerings, and billing schedules using standardized templates and guidelines. Identify and route complex contract modifications, non-standard terms, or escalated billing inquiries to the appropriate internal teams. 3. Pipeline, Risk, & Contract Compliance Keep the renewal pipeline continuously updated in Salesforce with accurate target close dates, contract values, and next steps. Flag at-risk contracts to the Customer Success Manager early and assist in executing customer retention ("SAVE") plays. Strictly follow approved quote checklists, contract execution workflows, data security protocols, and Service Level Agreements (SLAs). 4. Cross-Functional Collaboration Partner closely with Customer Success, Sales Operations, and Finance teams to resolve contract escalations, account adjustments, and invoicing updates. Identify and report recurring contract friction points or process gaps to help streamline team operations. Success Metrics Contract Renewal Rate: Achieving personal target renewal rates for contracts under $3K. Contract SLA Adherence: Meeting strict turnaround times for customer outreach and final contract booking. Salesforce Data Accuracy: Maintaining high accuracy and zero discrepancies across assigned contract records in Salesforce. Processing Volume: Consistently executing and booking targeted monthly contract volumes. Qualifications & Requirements: · Salesforce Proficiency (REQUIRED): Proven hands-on experience utilizing Salesforce for opportunity, pipeline, and contract lifecycle management. · Experience: 2+ years of experience in contract renewals, contract administration, sales support, or Customer Success Operations in a tech/SaaS environment. · Education: Bachelor’s degree in Business Administration, Finance, or a related field (preferred). · Tech Stack: Strong familiarity with CS and contract automation platforms (e.g., Planhat). · Contract Acumen: High attention to detail with strong organizational skills to track and execute high volumes of customer agreements. · Communication: Exceptional written communication skills for professional, clear contract correspondence. · Bonus Qualifications : Knowledge of global data privacy and compliance standards (e.g., GDPR) and experience working with multi-time-zone global operations. Key Competencies Contract & Detail Focus: Uncompromising accuracy when handling agreements, figures, and CRM updates. Time & Pipeline Management: Excellent ability to prioritize daily tasks in a fast-paced, high-volume environment. Problem-Solving: Proactive in clearing operational roadblocks to finalize contract execution on schedule. Collaborative Mindset: Effective teamwork skills to work across Customer Success, Sales Ops, and Finance. Pay: Php30,000.00 - Php35,000.00 per month Benefits Company Christmas gift Company events Experience: Contract Renewals: 2 years (Required) Salesforce: 2 years (Required) Work Location: In person