Aol Outsourcing
Key Responsibilities • Verify insurance coverage and identify potential issues using portals and manual methods • Ensure referrals, authorizations, and required documentation are complete and accurate • Communicate with insurance providers and primary care offices to obtain necessary information • Make outbound calls for appointment confirmations, follow-ups, and scheduling updates • Manage add-on appointments while maintaining workflow efficiency • Notify patients and clinic staff of delays, requirements, or coverage concerns Qualifications • Experience in medical office support, insurance verification, Prior Authorization, and Referral • Strong understanding of U.S. insurance plans, referrals, and verification workflows • Excellent communication, organization, and multitasking skills • High attention to detail and commitment to patient confidentiality • Have eCW experience Ideal Candidate: • A proactive, detail-oriented professional who balances efficiency with empathy while supporting smooth clinic operations.
Aol Outsourcing
