X10 Networks
About X10 Technologies X10 Technologies is a leading technology solutions provider and trusted advisor, helping organizations solve complex IT challenges. With deep expertise in cybersecurity, networking, cloud, and managed services, we deliver innovative, outcome-driven solutions that empower clients to operate securely and efficiently. Our culture is built on collaboration, integrity, and a shared commitment to client success. Core Accountabilities Your duties and responsibilities at X10 Technologies shall include, but not be limited to, the following: 1. Process Excellence & BPMS Governance Analyze and improve business processes using process mapping, root-cause analysis, measurable baselines, and benefit tracking. Own BPMS governance, including process standards, ownership, version control, approvals, review cycles, and publication. Keep critical cross-functional processes aligned to actual practice, controls, metrics, and systems. Prevent uncontrolled process changes by requiring impact review, approval, communication, and post-implementation validation. 2. Quality, Controls, Compliance & Assurance Maintain the QMS and ISO 9001 readiness, including document control, audits, nonconformance, CAPA, and management review. Maintain practical department and process controls with clear owners, evidence, frequency, exceptions, and remediation status. Support SOC 2 and other certifications through control testing, evidence, gap reviews, and remediation. Escalate recurring control failures, overdue corrective actions, material noncompliance, or certification-readiness risks. Help owners prepare and maintain ISO 9001 / SOC 2 policies, procedures, records, control descriptions, and evidence. Coordinate ISO / SOC 2 evidence collection, version checks, approvals, logs, screenshots, records, and corrective-action proof. Maintain control-to-owner-to-evidence traceability, review dates, exceptions, and remediation status. Own certification and policy governance, including reviews, approvals, version control, evidence readiness, and gap closure. 3. Analytics, KPI & Management Reporting Develop KPI / KRI frameworks and Excel analysis for trends, variance, forecasts, productivity, and root cause. Prepare validated KPI data for Management Stakeholder reviews: actuals, targets, trends, risks, actions, and decisions. Set MIS standards for consistent definitions, source data, commentary, and one version of performance truth. Reconcile material data differences and flag limitations before information is used for leadership decisions. Consolidate workforce, Sales, Technical Team, and business reports with aligned KPIs, trends, exceptions, and commentary. Produce recurring and ad-hoc reports on performance, productivity, pipeline, delivery, capacity, risks, and actions. Structure cross-functional reports for management review with clear variances, owners, and decisions required. Use Zoho as the primary source for management reporting, KPIs, workforce, Sales, Technical Team, and Business Review data. Reconcile management packs and BR slides to Zoho; disclose approved adjustments or data limitations. Manage Sales performance and forecast data in Zoho, including pipeline, outlook, forecast changes, target attainment, and variances. Validate Sales forecast assumptions with Sales leadership, reconcile to Zoho, and highlight changes, risks, and gaps. Prepare current Sales forecast views for Management Stakeholder and Business Review meetings. Manage department dashboards covering KPIs, trends, controls, risks, workforce, Sales, Technical Team, and actions. Define dashboard owners, sources, refresh cadence, metric definitions, thresholds, and commentary standards. Review dashboard exceptions with department owners and carry unresolved issues into management and BR reporting. 4. Workforce & Resource Analytics Provide visibility into capacity, utilization, productivity, workload, allocation, leave, bench, overtime, and resource constraints. Support workforce forecasting, staffing justification, contractor analysis, workload balancing, and allocation decisions. Identify underutilization, sustained overload, skill bottlenecks, fragmented assignments, and capacity risks early. Track whether workforce actions improve productivity, service performance, cost efficiency, or delivery reliability. 5. Department Controls & Business Review Governance Maintain a consolidated department-control register showing control health, missed controls, repeated exceptions, and overdue remediation. Coordinate the business review calendar, templates, KPI requirements, commentary standards, risks, actions, and executive decision items. Gather and quality-check BR slides and KPI data; challenge incomplete, conflicting, stale, or unsupported inputs. Consolidate the Director of Operations review pack with key variances, dependencies, decisions, and owners. Maintain the business review action register and track commitments through closure. Coordinate workforce, Sales, Technical Team, and business inputs into one integrated Business Review pack. 6. Stakeholder, Change & Improvement Leadership Facilitate cross-functional workshops to clarify process ownership, controls, metrics, handoffs, and improvement priorities. Lead process-improvement initiatives from problem definition through implementation, stabilization, and benefit verification. Manage change impacts through communication, role clarity, training, transition support, and adoption checks. Coordinate with PMO and Technology when improvements require formal projects, system changes, or automation. Support the Director of Operations with analysis, control insights, process recommendations, KPI summaries, BR materials, and actions. Hold a weekly Director of Operations review on process improvement, controls, analytics, KPIs, BR readiness, risks, and decisions. Maintain the weekly action tracker with owners, due dates, status, and overdue-item escalation. Lead a weekly Process Standardization Meeting with BU and Department Heads; target 4 standardized processes per month. Maintain the standardization action log with owners, due dates, BPMS / procedure updates, dependencies, and escalations. Provide a weekly Process & Governance Update to the Director of Operations covering improvements, controls, dashboards, analytics, certification, risks, and actions. Maintain a weekly governance tracker showing status, decisions, owners, due dates, and escalations. 7. Data Quality & Reporting Assurance Define source-of-truth, ownership, reconciliation, exceptions, and change control for critical measures. Identify duplicate data, inconsistent definitions, manual adjustments, unexplained variances, and weak reporting dependencies. Require correction or documented qualification when management information cannot be fully reconciled. Drive simplification and automation of recurring reporting where it improves reliability, timeliness, or decision quality. Core Qualifications Strong analytical, problem-solving, and root-cause analysis capability. Strong understanding of process governance, internal controls, risk, compliance, and continuous improvement . Ability to translate operational and performance data into clear management insights, risks, recommendations, and actions . Strong attention to data accuracy, reconciliation, evidence quality, and reporting integrity . Strong stakeholder-management and facilitation skills with the ability to drive cross-functional improvement while maintaining clear process ownership. Strong written and verbal communication skills, including the ability to prepare management and executive-level reports and presentations . Ability to manage multiple improvement initiatives, reporting requirements, control activities, and governance deadlines simultaneously. High proficiency in Microsoft Excel and analytics , with the ability to build reliable models, reports, dashboards, and decision-support analysis. Experience 2+ years of progressive experience in process excellence, business process management, operational assurance, internal controls, quality management, analytics, operational governance, or a related discipline. 4+ years in a supervisory, managerial, or process-leadership role , preferably supporting multiple departments or enterprise-wide initiatives. Hands-on experience with process mapping, process standardization, BPMS/process repositories, SOPs, process ownership, version control, and change governance . Experience designing, documenting, testing, or monitoring operational controls , including preventive, detective, and corrective controls. Experience with internal audits, control walkthroughs, corrective and preventive actions (CAPA), remediation tracking, and evidence management . Practical experience supporting ISO 9001, SOC 2, or comparable quality, compliance, audit, or assurance frameworks . Strong experience developing and managing KPIs, KRIs, dashboards, MIS reports, executive reporting, and management-performance packs . Advanced experience using Microsoft Excel for modeling, reconciliation, forecasting, variance analysis, dashboards, pivot-based analysis, exception analysis, and management reporting. Strong analytics skills , including trend analysis, variance analysis, root-cause analysis, forecasting, reconciliation, and interpretation of operational data. Experience analyzing workforce capacity, utilization, productivity, workload, allocation, staffing requirements, and operational resource constraints . Demonstrated ability to work effectively with senior leaders and department heads , using objective evidence to challenge data, processes, controls, performance issues, and proposed corrective actions. Pay: Php115,000.00 - Php125,000.00 per month Benefits Health insurance Work from home Application Question(s): Amenable to work in Graveyard Shift (PST)? License/Certification: Certified Lean Six Sigma (Required) Work Location: Remote
X10 Networks
