Parts Specialist

Job Description

Parts Interpreter Day Shift, Remote (Philippines) Cruise Control Group is seeking a Parts Interpreter who is confident interpreting and ordering parts for internal customers, handling phone enquiries, and delivering excellent customer service across the counter and between branches. About Cruise Control Group Cruise Control Group is an Australian offshore staffing company that partners with a range of clients to build high-performing remote teams. We manage the end-to-end recruitment and support process, connecting skilled professionals with roles that offer genuine long-term career growth. About the Client Our client is an established automotive dealership group, supporting its Service, Pre-Delivery, and Warehouse departments with accurate, timely parts supply. About The Role The Parts Interpreter is responsible for ensuring internal customers are supplied with the correct parts in a timely manner. The role involves interpreting and ordering parts requested by technicians, handling phone enquiries, and providing excellent customer service at the counter and between branches. The position supports the Service, Pre-Delivery, and Warehouse departments while maintaining high standards of accuracy and professionalism. Key Responsibilities Interpreting and ordering parts requested by technicians. Answering phone enquiries. Attending to requests efficiently and courteously. Supporting the Service Department with supply of parts. Liaising with Pre-Delivery, Service and Warehouse departments. Handling internal business as required. Unpacking stock orders and keeping the parts store tidy. Receipting incoming parts orders, branch transfers and external supplier deliveries. Loading and unloading incoming and outgoing goods. Ad hoc duties as required by management. What We're Looking For Essential Skills Excellent work ethic and a 'can do' attitude. Excellent stakeholder management skills. Excellent communication skills, written and verbal. Strong attention to detail and ability to follow processes. Professional, polished presentation with a high level of commitment and focus. Exceptional customer service skills. Intermediate MS Office 365 skills with experience working with ERA Systems. Honesty, reliability and punctuality. Essential Experience Minimum 1 year experience within a dealership parts sales and interpreting environment. Key Behaviours Productive Relationships, Collaboration, Support \& Shared Learning, Diversity and Inclusion, Communicates Clearly, Negotiates Confidently, Audience Awareness, Commits to Action, Resilience, Motivation, Achieving Results, Supports Shared Purpose \& Direction, Strategic Thinking, Responding to Change, Judgement and Common-Sense, Building and Application of Professional Expertise Years of Experience Minimum 1 year Industry Experience Automotive dealership parts sales Tools MS Office 365, ERA Systems How To Apply 1. Click the Apply button. 2. Submit a copy of your updated CV. 3. Ensure your CV includes your updated contact details, email address, and contact number. Alternatively, you may email your CV directly to Cruise Control Group's recruitment team at recruitment@cruisecontrolgroup.com.au.