Employee Relations Associate

Job Description

About The Back Room We exist to free our clients' time so they can focus on what they do best — growing their business. We deliver smart, efficient solutions that liberate teams from the everyday admin, and we hold ourselves to the same standard. Time is the ultimate currency, and we treat it like it. About the Department The Human Resources Department plays a critical role in shaping the employee experience at The Back Room. From onboarding and employee relations to performance management and compliance, the team works closely with employees and leaders to foster a positive, supportive, and high-performing workplace culture. This role exists within the Employee Relations Division to ensure employees receive timely guidance, support, and advocacy throughout their employment journey while helping maintain compliance, engagement, and operational excellence across the organization. The Role As an Employee Relations Associate, you'll serve as a primary point of contact for employees, providing support across onboarding, employee relations, performance management, payroll coordination, and HR administration. You'll work closely with employees, managers, and internal departments to ensure concerns are addressed, processes are followed, and employees receive a positive and supportive experience throughout their employment lifecycle. Success in this role comes from building strong relationships, maintaining confidentiality, and delivering responsive and people-centered HR support. What You'll Do Support employee pre-boarding, onboarding, and offboarding processes Serve as the primary HR point of contact for employee inquiries, concerns, and support requests Monitor and coordinate Hybrid \& Remote Work Requests, employee travel requests, triage processes, and client transfer activities Assist with performance management activities, including performance review tracking and salary discussion coordination Support payroll and benefits administration by monitoring attendance, leave requests, overtime approvals, and related concerns Ensure compliance with company policies, employment agreements, and workplace procedures Conduct regular employee check-ins to support employee well-being, engagement, and performance Collaborate with departments such as Account Management, IT, Admin, Enablement, Finance, and Payroll to address employee needs Review payroll-related billing requests and ensure proper approvals and documentation are in place Prepare HR reports, statistics, and observations to support decision-making and process improvements Participate in client onboarding activities and employee catch-up meetings as required Maintain strict confidentiality of employee records and sensitive information at all times What We're Looking For Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field Previous experience in Human Resources, Employee Relations, HR Operations, or a similar people-focused role Strong understanding of employee lifecycle processes and HR best practices Excellent interpersonal and relationship-building skills Strong verbal and written communication abilities High level of professionalism, discretion, and confidentiality Strong organizational and time management skills Ability to handle sensitive employee matters with fairness and sound judgment Experience working with HRIS, payroll systems, or employee management platforms Ability to work collaboratively across multiple departments and stakeholders Nice to Have Exposure to employee relations, labor relations, or performance management processes Experience in the BPO, offshoring, or professional services industry Familiarity with payroll administration and attendance management systems Experience preparing reports and workforce analytics Why This Role This is an opportunity to make a meaningful impact on the employee experience within a growing and people-focused organization. You'll work closely with employees and leaders across the business, helping foster a positive workplace culture while developing broad exposure to employee relations, HR operations, performance management, and organizational support. This role is open to Philippine citizens currently based in the Philippines. Know someone great for this role? Refer them here and earn up to PHP 8,000 via GCash for every successful hire.