GuardPlus Security Corporation
We are a growing U.S.-based security services company seeking a highly organized, dependable, and experienced Operations Manager to oversee and help build our day-to-day operational structure. Our company currently operates directly in Florida and is expanding through security partners and vendors into additional U.S. and international markets. We are building a professional remote operations structure consisting of a 24/7 Operations Control Center (OCC), HR/recruiting support, field supervisors, security personnel, vendors, and client accounts. This is not a general Virtual Assistant position. We are looking for someone with strong leadership and operational experience who can manage people, enforce systems, solve problems, maintain accountability, and ensure the company operates properly without ownership having to personally oversee routine matters. Key Responsibilities Team Management Manage and supervise the remote OCC/dispatch team Manage and supervise HR/Admin support Ensure team members complete assigned responsibilities Monitor attendance, performance, productivity, and quality Conduct regular team meetings and coaching Hold team members accountable to company SOPs and KPIs Identify and resolve problems before they require owner involvement Operations Oversight Oversee daily security operations Monitor staffing and scheduling issues Ensure continuous 24/7 OCC coverage Review call-outs, late arrivals, uncovered posts, and operational exceptions Ensure incidents and important events are properly documented Follow up on unresolved operational issues Coordinate with field supervisors and road captains when physical assistance is required Ensure proper shift handoffs and operational continuity Client Account Management Maintain professional communication with clients Conduct regular client check-ins regarding service quality Receive and help resolve routine client concerns Follow up after incidents or service issues Coordinate additional coverage requests Maintain client contacts and account information Request and provide documents such as Certificates of Insurance when needed Assist with creating and maintaining site SOPs and post orders Escalate serious client concerns to ownership when necessary Vendor & Partner Management Communicate with security vendors and subcontracting partners Maintain vendor documentation and records Request and track licenses, COIs, tax documents, contacts, rates, and other required information Ensure vendors are meeting service requirements Follow up on vendor performance issues Assist with client and vendor portals Maintain organized vendor and site records Monitor vendor compliance and service performance SOPs, Systems & Accountability Help document and improve company procedures Create and maintain SOPs Develop recurring operational checklists Monitor company KPIs Audit OCC logs and operational reports Review team performance and identify deficiencies Improve workflows as the company grows Ensure responsibilities are completed without constant owner follow-up Executive Reporting Provide ownership with concise and organized reporting regarding: Staffing issues Significant incidents Client concerns Vendor concerns Recruiting status Operational problems Compliance issues Tasks requiring owner approval Important decisions or risks The Operations Manager is expected to resolve routine matters independently and escalate only issues that genuinely require executive involvement. After-Hours Escalation This position is not expected to actively work 24/7. However, because we operate a 24/7 security business, the Operations Manager will initially serve as a management escalation contact for rare, genuinely critical after-hours situations. Examples may include: Serious injuries Violence or credible threats Major police involvement Serious security incidents Major client emergencies Critical uncovered posts that OCC cannot resolve Serious employee-relations matters requiring immediate attention Routine scheduling, attendance, employee, and operational matters should be handled by OCC or addressed during normal working hours. Qualifications Minimum 3 years of professional operations, supervisory, or team-leadership experience Demonstrated experience managing employees or remote team members Excellent spoken and written English Comfortable communicating professionally with U.S.-based clients and employees Strong leadership and decision-making ability Excellent organizational and follow-up skills Ability to manage multiple priorities simultaneously Strong problem-solving skills Comfortable holding employees accountable Able to work independently without constant supervision Experience implementing or following SOPs and operational processes Strong computer skills and ability to learn new platforms quickly Reliable computer and high-speed internet connection Reliable backup internet connection Quiet and professional home workspace Preferred Experience Preference will be given to candidates with previous experience in: BPO operations Call-center team leadership Operations management Workforce management Dispatch operations Logistics operations Remote team management U.S.-based customer service operations Security operations or security dispatch Experience managing a team of 5 or more employees is strongly preferred. Experience with platforms such as Microsoft 365, Teams, Slack, ClickUp, Hubstaff, CRM systems, scheduling software, dispatch software, or similar business systems is also preferred. Security-industry experience is not required. Security-specific procedures can be taught. We place greater importance on leadership ability, reliability, communication, judgment, organization, accountability, and the ability to build and manage effective systems. Pay: Php314.04 - Php439.66 per hour Expected hours: 40.0 per week Benefits Work from home Work Location: Remote
GuardPlus Security Corporation
