LT Graphic Design Studio
We are seeking a Client Success & Operations Associate to own client relationships from lead qualification through long-term retention. You'll serve as the operational and relational hub, handling intake calls to convert leads, managing ongoing service delivery, and driving upsell opportunities to ensure seamless, high-value experiences for families using our educational services. You'll collaborate with academic coaches, consultants, billing teams, sales, marketing, and cross-functional leaders to deliver exceptional service, address concerns, and grow client lifetime value. Key Responsibilities Qualify inbound leads through intake calls, assessing family needs, fit, and urgency to build a strong sales pipeline. Convert qualified leads by conducting consultative intake sessions, presenting tailored service options, overcoming objections, and closing deals to drive revenue. Serve as the primary point of contact post-onboarding, managing ongoing service delivery, communication, and relationship nurturing. Conduct regular client check-ins, provide personalized support, and identify upsell opportunities to boost satisfaction, engagement, and retention. Track client engagement, service quality, and sales metrics; maintain accurate records in CRM systems and recommend additional services to improve outcomes. Coordinate service launches, scheduling, and internal alignment while sharing client insights with Sales and Marketing for continuous process improvements. Skills and Qualifications Bachelor's degree or equivalent experience; background in education, customer success, client services, or sales is a strong plus. At least 2 years of experience in account management, client services, operations, or inside sales. Proven track record in conducting intake/sales calls and closing deals. Exceptional written and verbal communication skills with consultative selling ability. Strong organizational skills, attention to detail, and comfort with sales metrics. Proficiency across multiple platforms (e.g., Google Workspace, Trello, CRM/billing systems like Salesforce or HubSpot). Ability to multitask and manage multiple leads/clients in a fast-paced environment. Empathetic, service-oriented mindset with a bias toward action, follow-through, and revenue growth. Job Type: Full-time Pay: Php45,000.00 - Php50,000.00 per month Benefits Paid training Work from home Application Question(s): Are you able to work on Night Shift (PST hours) Education: Bachelor's (Preferred) Work Location: Remote
LT Graphic Design Studio
