OurAssistants
Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours About Us At OurAssistants , we partner with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. We specialize in operational excellence, process design, and performance-driven workforce management. Learn more at ourassistants.com . About The Role We are seeking a senior-level Property Management Operations Manager with a strong Business Process Improvement (BPI) background and a proven track record of scaling property management operations . This role will function as both a primary operations assistant to U.S. leadership and a mid-level people manager , overseeing a growing remote team of Virtual Assistants across leasing, accounting, customer support, and maintenance coordination . Key Responsibilities Operational Leadership & Team Oversight Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+). Monitor daily productivity and workflow across departments. Review end-of-day reports and conduct random audits to ensure quality and consistency. Proactively identify performance gaps and operational risks before escalation. Business Process Improvement & KPI Development Design, implement, and maintain KPIs, scorecards, and performance dashboards . Build audit frameworks for quality control, compliance, and efficiency. Standardize workflows across leasing, accounting, maintenance, and customer support. Establish clear SOPs, escalation paths, and accountability structures. People Management & Coaching Conduct regular one-on-one coaching sessions with team members. Deliver peer-to-peer performance coaching when needed. Train, mentor, and develop team leads and high-potential VAs. Foster a culture of ownership, transparency, and continuous improvement. Systems & Tools Optimization Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad . Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability. Ensure systems support KPI tracking, reporting, and operational efficiency. Leadership Support & Strategic Execution Act as a trusted operational partner to U.S. leadership. Translate leadership goals into executable workflows and measurable outcomes. Support scaling initiatives with data-driven insights and process recommendations. Qualifications & Requirements 8+ years of hands-on team leadership experience , including managing teams of 25+ people . Proven experience scaling property management operations or similar service-based organizations. Strong background in Business Process Improvement (BPI), operations management, or continuous improvement . Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch. Deep understanding of property management workflows (leasing, accounting, maintenance, resident support). Experience managing remote teams and driving accountability in distributed environments. High-level proficiency with AppFolio , task management tools (Asana), and collaboration platforms. Strong analytical, communication, and leadership skills. Additional Requirements Must be currently residing in the Philippines or Latin America . Must have a stable internet connection and a remote-ready workstation . Compensation and Benefits Competitive salary based on experience Permanent remote work setup Opportunity to shape and scale operations at a leadership level Direct exposure to U.S. executive leadership High-impact, long-term role with growth potential
OurAssistants
