Staff X - Offshore Staffing
A residential field services business in Australia needs someone who can own the front-of-house entirely — calls, scheduling, customer communication, and admin — from a dedicated home office in the Philippines. This is not a task-list role. The person who succeeds here will be the operational backbone of a busy day: the first voice customers hear, the person keeping field technicians informed, and the one ensuring no job falls through the cracks. If you thrive on structure, move fast without making errors, and take genuine pride in keeping things running smoothly, this role was built for you. THE ROLE As Admin & Client Coordinator, you will manage the full daily rhythm of a residential field services operation — fielding customer calls, quoting and booking jobs, handling scheduling changes in real time, and keeping technicians updated throughout the day. This role carries real operational weight from day one, and the owner is counting on you to manage the front end of the business with minimal oversight. Your reliability and responsiveness directly affect how the business runs and how customers experience it. What You Will Do Start each morning by logging into GoHighLevel, ServiceM8, and Xero, reviewing the technician group chat to confirm confirmed jobs, and checking the schedule for any gaps requiring action. From 9am Adelaide time, work through all missed calls and unread SMS messages — calling leads back, quoting jobs over the phone, and booking confirmed appointments directly into ServiceM8. Answer all inbound customer calls and manage enquiries, cancellations, and reschedule requests professionally, updating ServiceM8 immediately to reflect every change. Maintain inbox-zero discipline across all channels including calls, SMS, and WhatsApp, ensuring no customer enquiry goes unanswered. Communicate with field technicians throughout the day via group chat or phone to relay scheduling updates, customer notifications, and time-sensitive changes such as running-late alerts. Complete admin tasks during quieter periods, including reconciling transactions in Xero and updating job and customer records in Google Sheets. As the role develops, contribute to basic quoting conversations and assist with process documentation and workflow improvements as directed by the owner. WHAT YOU BRING Hands-on, operational experience with GoHighLevel — you can log in, navigate the CRM, manage contacts and pipelines, and handle day-to-day communication workflows without requiring platform training from the client. At least one year of demonstrated experience in a virtual assistant, client coordinator, customer service, or administrative role performing comparable functions. Confidence and competence handling customer calls in English, including quoting services, managing objections, and navigating difficult conversations such as cancellations or complaints. Strong written and verbal English communication skills, with the clarity, warmth, and professionalism that Australian residential customers expect. The ability to work independently and stay organised without close supervision, proactively flagging issues before they escalate. Full availability to work Adelaide time, either 8am to 5pm or 9am to 6pm ACST/ACDT, inclusive of a one-hour break. WORK ARRANGEMENT This is a full work-from-home role. You will work from your own home office. WHY STAFF X Staff X is a certified Great Place to Work employer in the Philippines for multiple consecutive years. Benefits include: • HMO health insurance • Dental plan • Company-provided laptop or desktop computer • Free training and professional development policy • Regular social events and team activities • Employee wellness program • Exposure to clients in Australia, the US, and the UK Staff X offers long-term, stable employment with genuine career growth. Compensation Competitive salary commensurate with experience, plus the full Staff X benefits package. COMMITMENT This is a full-time, dedicated role. The client and Staff X invest heavily in onboarding, training, and integrating this person into a long-term team. We are looking for someone who is ready to commit fully, not someone exploring a side arrangement, managing multiple clients, or running parallel freelance work. If you are currently freelancing and not ready to step into a single dedicated role, this is not the right opportunity for you. If you have a full-time job and are looking for a second income, please do not apply. The right person for this role genuinely wants a stable, long-term career with a single employer who invests in their growth. This is a permanent position. We hire people we intend to keep for years, not months. Send your resume to apply@mystaffx.com to be considered for this role. Include Admin & Client Coordinator in your subject line and note your GoHighLevel experience directly in your email.
Staff X - Offshore Staffing
