XtendOps
We are looking for a Knowledge Base Specialist with experience in Training, Quality Assurance, and auditing to help maintain accurate, effective, and easy-to-use knowledge resources for our operations. Key Responsibilities Create, update, and maintain knowledge base articles, SOPs, process guides, and training materials. Review existing content to ensure accuracy, consistency, and alignment with operational processes. Conduct regular audits and quality checks of knowledge base content and identify gaps or outdated information. Work closely with Training and Quality teams to ensure knowledge materials support agent performance and learning. Identify recurring knowledge gaps based on quality findings, audits, and operational feedback. Recommend improvements to processes, documentation, and learning materials. Support updates and rollouts of new processes, policies, and procedures. Requirements At least 1 year of experience in Knowledge Management, Training, Quality Assurance, or a related role. Previous experience in BPO, customer service, or operations is preferred. Hands-on experience with training, quality audits, and/or compliance audits . Strong writing, documentation, and communication skills. Excellent attention to detail and ability to identify inconsistencies or process gaps. Ability to work with multiple teams and translate operational information into clear and user-friendly documentation. Work Location: Remote
XtendOps
