Here & There
The Ecommerce Officer is responsible for the day-to-day management and optimization of the company's ecommerce platforms, including Shopee, TikTok Shop, Lazada, Zalora, and Shopify. The role focuses on maintaining product listings, executing promotional campaigns, monitoring sales performance, ensuring platform compliance, and coordinating with Marketing, Operations, and Customer Service teams to support business growth and deliver a seamless customer experience. Key Duties and Responsibilities: 1\. Marketplace Management Manage and maintain the company's ecommerce marketplace accounts, including Shopee, TikTok Shop, Lazada, and Zalora. Monitor platform health, seller ratings, customer reviews, and compliance with marketplace policies. Ensure timely resolution of listing issues, platform violations, and operational concerns. Coordinate with marketplace representatives regarding platform updates, promotions, and account-related matters. Monitor order status and support fulfillment activities to ensure smooth operations. 2\. Shopify Store Management and Optimization Manage daily operations and maintenance of the Shopify online store. Ensure product information, pricing, promotions, and inventory levels are accurate and updated. Monitor website functionality, user experience, and product availability. Recommend and implement improvements to enhance customer experience and conversion rates. Coordinate with relevant teams for website updates and promotional activities. 3\. Campaign Planning and Execution Assist in planning, coordinating, and executing ecommerce campaigns, platform promotions, and special sales events. Implement promotional activities such as vouchers, discounts, bundles, flash sales, and seasonal campaigns. Coordinate campaign requirements with the Marketing team to ensure timely execution. Monitor campaign performance and provide reports and recommendations for improvement. 4\. Product Listing and Content Management Create, update, and optimize product listings across all ecommerce platforms. Ensure product titles, descriptions, specifications, images, pricing, and categories are accurate and aligned with brand standards. Coordinate with Marketing and Product teams for content requirements and product launches. Regularly audit listings to maintain quality, consistency, and platform compliance. Monitor stock availability and coordinate updates with Operations and Inventory teams. 5\. Sales and Performance Monitoring Track daily, weekly, and monthly sales performance across ecommerce channels. Prepare sales reports, performance dashboards, and marketplace analysis. Monitor key performance indicators (KPIs) such as sales revenue, conversion rates, traffic, and customer engagement. Identify trends, opportunities, and areas for improvement to support sales growth. Escalate issues affecting sales performance and recommend corrective actions. 6\. Coordination and Cross-Functional Support Work closely with Marketing, Operations, Warehouse, and Customer Service teams to ensure smooth ecommerce operations. Coordinate order fulfillment, inventory updates, customer concerns, and promotional activities. Support the resolution of customer complaints and operational issues related to ecommerce platforms. Ensure effective communication among stakeholders regarding ecommerce activities, promotions, and performance updates. 6\. Professionalism and Work Standards Maintain accuracy, efficiency, and attention to detail in all ecommerce-related activities. Demonstrate initiative in identifying and resolving operational issues. Adapt effectively to changing business requirements and marketplace trends. Uphold company policies, standards, and professional conduct at all times. Qualifications and Requirements: Bachelor's Degree in Marketing, Business Administration, Ecommerce, Digital Marketing, or a related field. At least 2–3 years of experience in ecommerce operations, online marketplace management, or digital commerce. Hands-on experience managing Shopee, TikTok Shop, Lazada, Zalora, Shopify, or similar ecommerce platforms. Knowledge of ecommerce operations, product listing management, and promotional campaign execution. Strong analytical and reporting skills. Proficiency in Microsoft Office, Google Workspace, and ecommerce platform tools. Excellent communication, organizational, and coordination skills. Ability to manage multiple tasks and work effectively in a fast-paced environment. Key Competencies Marketplace Management Shopify Store Management Campaign Planning and Execution Product Listing and Content Management Sales and Performance Monitoring Ecommerce Operations Data Analysis and Reporting Customer Experience Management Cross-Functional Coordination Attention to Detail Problem Solving Time Management Interested? 📩 Send your CV to ✉️ jacklyn.n@h-there.com / ✉️ hrcentralizedesk@gmail.com
Here & There
