AS White Global
Join a top-rated Aussie employer and award-winning platform that’s revolutionising how businesses compare and buy insurance - backed by 16 years of industry excellence and community impact. The Opportunity Play a key role in maintaining high service standards and ensuring an excellent customer experience in line with our client’s service level agreements. Why join us? Proudly Great Place to Work® certified. Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more. Grow with stability: 100+ in our 10-Year Club by 2025. Dynamic talent network: 2,000+ across APAC and beyond. Competitive compensation with annual reviews. Comprehensive medical care for you and your family. Generous paid leave because work-life balance matters. Level up with LinkedIn Learning and tailored training. Staff Testimonial "I feel truly happy and blessed to have received this amazing recognition in such a short time. I’m deeply grateful to my team leader and my teammates for their support" - Customer Service Coordinator, ASW Philippines. What You'll Do Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Responding to customer inquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, payments or policy questions. Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Understanding and striving to meet or exceed the Customer Fanatic team metrics while providing excellent consistent customer service. Handle calls and emails within the expected time frames. Key Criteria Exceptional customer service with 2–3 years of experience, demonstrating strong active listening, verbal and written communication skills, and a professional phone demeanor. Proficient in computer systems, particularly CRM software such as Salesforce, with excellent typing and data entry abilities. Skilled in asking probing questions to uncover customer needs and effectively diffusing tense or challenging situations. Strong time management and sound decision-making abilities in fast-paced environments. Highly adaptable, accountable, and committed to delivering consistent, high-quality service. Work setup: Manila (BGC, Taguig): Australian hours (6am - 3pm, PHT) with a full-time work-from-home set up.
AS White Global
