Rolan Australia
Work from home for an established Australian eCommerce business, using the parts interpretation experience you already have. Rolan Australia is a fast-growing eCommerce business specialising in automotive parts and accessories. We are customer-focused, efficient and easy to deal with, and our support team is central to that, helping customers find the right parts across our website, eBay and Amazon. We are hiring a parts interpreter for a 12-month contract to handle customer enquiries and match customers to the right parts for their vehicle. The role is mainly written, with customer phone calls when required. We train you on our systems and catalogue, so this is not an entry-level role: you need existing automotive parts interpretation experience. What You Will Do Respond to customer enquiries by email, web chat and marketplace messages within service timeframes Triage tickets to the right pipelines across our marketplaces and website Interpret what the customer needs and identify the correct parts for their vehicle using parts catalogues and lookup systems Take customer phone calls when required, for example during busy periods or to cover the team Confirm fitment, availability and pricing, and guide the customer through to purchase Pass enquiries that need deep performance or specialist knowledge to our Australian team rather than guess Follow established processes and document interactions accurately in our systems Flag repeat issues or process improvements to your team lead What we are looking for: Proven automotive parts interpretation experience is essential, as we are not training from scratch Strong automotive knowledge and confidence using electronic parts catalogues Experience supporting customers on eBay or Amazon marketplaces Excellent written and spoken English, since you will handle both messages and phone calls, with tools provided to help with grammar and tone A positive, no-drama attitude that brings calm and energy to the team Self-motivated and consistent, performing strongly even in repetitive work Takes ownership when things go wrong rather than passing the buck Asks for clarity rather than guessing, focused on accuracy Receptive to feedback and quick to learn new systems A reliable computer, stable internet, a headset and a quiet place to work Available to work the Sydney-overlap business hours Nice to have: Familiarity with helpdesk tools such as eDesk, Zendesk or HubSpot What we offer: A clear, well-defined role with a friendly Australian team Training on our systems and ongoing support A 12-month fixed-term contract with potential to extend Application Question(s): Are you available to work approximately 6:00am to 3:00pm Manila time, Monday to Friday? Are you comfortable handling customer phone calls in English? Do you have a reliable computer, stable internet, a headset and a quiet place to work? Which electronic parts catalogues have you used? Do you have experience supporting customers on eBay or Amazon? To show you have read this ad, name one car you know well and one thing you would check to confirm a part fits it. Experience: automotive parts interpretation: 2 years (Required) Language: fluent English (Required) Work Location: Remote
Rolan Australia
