VA Superheroes
Core Responsibilities: Manage payment operations, billing inquiries, and account verification cases Investigate payment disputes, refunds, and billing discrepancies Resolve escalated payment issues through outbound calls, emails, and messaging Conduct research and background verification to support case resolution Generate Payment Operations reports and maintain accurate records Collaborate with internal teams to ensure timely resolution of customer issues Qualification and Skills: 5+ years of Customer Service or Payment Operations experience in an offshore/BPO environment Strong experience handling payment disputes, billing concerns, refunds, or collections Excellent written and verbal English communication with confident outbound calling skills Proven research and problem-solving abilities with strong attention to detail Banking or financial services experience is an advantage Experience with CRM or payment/ticketing platforms is preferred
VA Superheroes
