Delegate CX
• What You Will Do • Respond to and resolve partner support tickets/requests • Communicate with clients about the status of open support requests • Log, track, and follow up with clients through the support journey • Work within the support pod to maintain response time and quality standards • Escalate complex issues appropriately • Cross-train on dashboard/implementation basics to support the broader team as needed • Be accountable to KPIs like Time to Resolution, First Response Time, and ticket volume/backlog handled • WHAT WE LOOK FOR • Education: College degree in Marketing, Business Administration, or any related field. • Experience : 2+ years of experience in Customer Support or General Virtual Assistant role • Experience interpreting performance metrics and market data. • Language Proficiency: Excellent written and spoken English • Technical Skills: • Experience working with short-term rental analytics platforms. • Knowledge of revenue management and dynamic pricing strategies. • Familiarity with property management systems (PMS) and channel managers. • Experience supporting professional property managers or hospitality operators. WHAT WE OFFER • Salary Range: Php 40,000 • Job Type: Full-time • Work Shift: 8:00 AM - 5:00 PM EST (USA) • Workdays : Monday through Friday (USA) • DCXWorkFromHome Set-up Benefits • OF WORKING WITH US • Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth • About DCX • DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply! • To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. • To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more. • We look forward to receiving your application and getting to know you better!
Delegate CX
