Balboa Digital Ph
DESCRIPTION The Team Lead manages a team of Customer Service Representatives. They may also supervise a Senior Customer Service Representatives (SCSRs) and/or a Subject Matter Expert (SMEs) Responsibilities Lead and inspire a team to deliver excellent levels of individual/team performance and customer satisfaction Manage day-to-day activities such as checking of team attendance, answering concerns, listening and auditing calls, and coaching. Responsible for the overall attendance of the team including but not limited to schedule, breaks, overtime and/or leaves. Ensure policies and procedures are followed with correct documentation. Streamline updates to the team and ensure parallel understanding. Manage the fair and consistent application of performance management and disciplinary measures as necessary Work with the management team to identify and deliver positive change and business efficiencies Support the Group Managers to highlight operational risks and areas for improvement Attend regular meetings both for management and calibration. Communicate with the IT Department for any technical concerns of the team. Other duties that may be assigned from time to time Qualifications Excellent Communication Skills - oral, written and listening skills included Exceptional Organizational Skills Preferably with at least 12 months tenure in the company Outstanding attendance record with minimal concerns Highly efficient with excellent Time Management and communication Skills. Receptive to feedback and willing to modify approach to improve Proficient in handling basic software, internet and has good navigation skills Experience in coaching/mentoring, materials development. Comfort in teaching or public speaking Self motivated: able to finish a task with minimum oversight Highly Competent and Efficient. SHIFT \& SCHEDULE Graveyard Shift Work on Philippine Holidays Pay: From Php40,000\.00 per month Benefits Company events Health insurance Life insurance Opportunities for promotion Promotion to permanent employee Work from home Experience: Leadership: 1 year (Required) Work Location: Remote
Balboa Digital Ph
