HIPPO VA
Key Responsibilities Monitor and manage internal inboxes, triaging and actioning messages daily Process job intake in ServiceMate, ensuring accurate, complete job cards Collate field information and coordinate handoffs with the field team Prepare recurring reports, using AI tools to streamline the process Support basic Xero tasks as invoices flow through from Dext Follow documented SOPs while flagging gaps or better ways of doing things Must-Have Qualifications Before you apply, confirm: [ ] 2-3 years experience in general admin [ ] 1-2 years experience as Virtual Assistant [ ] Basic knowledge or exposure to Xero or similar accounting software [ ] Basic knowledge or exposure to Servicemate or a comparable job-management platform, e.g. simPRO, Fergus, Tradify [ ] Strong written English for internal comms and inbox management [ ] Available full-time, Mon-Fri 9am-5pm AEST [ ] Reliable internet and a quiet home working setup Nice-to-Have Skills Experience in a trades, field service, or job-management environment Success Outcomes 30 Days: Confidently running the inbox and job intake process in ServiceMate, following the SOPs independently 60 Days: Field information and reporting are running smoothly with minimal check-ins needed 90 Days: The admin burden is fully off the founders' plates, and you're the go-to person keeping the back end of the business moving
HIPPO VA
