Salesforce Business Analyst

Job Description

We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of Salesforce. Our Salesforce Business Analyst will be heavily involved in our projects and BAU requests. You will be responsible for everything from requirements gathering, requirements sign-off, test scripts, training, and post-deployment support. As a Business Analyst, you will work alongside technical team members who design, develop, and deploy internal projects and BAU business requests. As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release processes. We are looking for someone who also has a track record of proactively identifying opportunities where system improvements can be made. Key Accountabilities;  • Lead requirements gathering sessions, proactively drawing out requirements from stakeholders and translating these into requirements, including use cases and user stories. Adding these to the backlog. • Mapping of end-to-end as-is and to-be business processes. • Being able to consider requirements for different regions and how these impact the global org structure and working with the business for requirements sign-off. • Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior leadership, ensuring that decisions can be made promptly. • Transition from project phases to business as usual, ensuring a seamless shift in support and change management. • Good understanding of change management and release processes. • Organise and manage UAT test sessions with the business and write test cases for the business to follow. Gathering global sign-off for the build and deployment to go ahead. • Responsible for the validation of functional and non-functional requirements and ensuring well-defined acceptance criteria ahead of sprint planning meetings. • Formal and informal relationships, and very proactive communications are developed and maintained, both within the department and between all business stakeholders, to promote an exceptional understanding of goals, timescales, requirements and benefits as well as collaboration and feedback. Minimum Requirements: • 3+ years BA experience • 1+ years Salesforce BA (or similar) experience • Demonstrable experience of covering the complete project life cycle, in a structured environment. • Proficient with Microsoft Word tools including Word, Excel and Visio. • Worked within a Scrum framework – Agile methodology. • Previous project experience with interfaces between multiple systems. • Experience working with both on-premises and SaaS solutions. • Knowledge around CICD deployments and Jira • Previous experience of working across multi-state locations and time zones. • Experience in the technology sector, even better in the professional services world, is desirable. Desirable Requirements: • Experience in the technology sector, especially in the professional services world, is desirable