MVP Ventures
Careers at Customer Success Manager - Freelance, Remote About The Client Our client is a fast-growing SaaS company building an AI-powered operating and decisioning platform for regulated industries, with 40-50 client accounts and growing. Their platform automates complex operational workflows — from client onboarding to document processing and data intake — for enterprise and mid-market customers who depend on high-touch, reliable support. As a boutique, high-growth team, the founder currently manages Customer Success personally and needs a dedicated professional to take primary ownership of the client relationship function. Why does this role exist? As the client base has grown to 40-50 accounts, one person can no longer give every client the proactive attention needed to drive renewals, adoption, and growth — the founder needs a dedicated Customer Success partner to take that responsibility off his plate immediately. This role exists to build real, lasting relationships with enterprise clients: tracking usage, running recurring syncs, managing renewals, and spotting expansion opportunities before they're missed. This is not a support or ticket-response role — it requires someone who proactively drives the relationship forward rather than reactively waiting for clients to raise issues. Department Specialized Roles Employment Type Full Time Location Philippines Workplace type Fully remote Compensation $7.00 / hour Reporting To Client via Magic The Impact you’ll make Client Relationship Management Own day-to-day relationships across a portfolio of 40-50 enterprise and mid-market accounts. Conduct regular client check-ins and proactively monitor product usage and adoption. Follow up with clients consistently to keep engagement and momentum high. Renewals & Account Health Track renewal timelines and manage the renewal process across all assigned accounts. Monitor usage trends to flag at-risk accounts before they become churn risks. Maintain accurate, up-to-date account records and health tracking spreadsheets. Recurring Client Syncs Set up and independently run recurring client syncs and check-in calls. Prepare talking points and follow-up actions for each client conversation. Ensure meeting notes and next steps are documented and tracked to completion. Growth & Expansion Identify upsell and expansion opportunities within the existing client base. Partner with leadership to develop and pitch account growth strategies. Track and report on expansion pipeline across the portfolio. Reporting & Organization Create and maintain spreadsheets covering account status, usage, renewals, and outreach cadence. Provide regular status updates to leadership on portfolio health and key account risks or wins. Skills , Knowledge and Expertise Required: Strong English communication skills, both spoken and written — this is critical given direct enterprise client interaction Background in SaaS or software companies, with the ability to understand the platform, client use cases, and technical context Prior experience specifically in Customer Success (relationship management, renewals, adoption, growth) — not Customer Support (ticket resolution, reactive troubleshooting) Proficiency with spreadsheets (Google Sheets/Excel) for tracking accounts, usage, and renewals Comfort managing relationships across enterprise accounts independently Your superpowers are... Technical: + Familiarity with HubSpot or similar CRM tools on the Customer Success side + Spreadsheet fluency for building and maintaining tracking systems + Comfort working across Google Workspace, Slack, and Microsoft Teams + Ability to quickly learn a SaaS product deeply enough to speak to it confidently with clients Soft Skills: + Proactive, articulate communicator — doesn't wait to be asked, initiates outreach and follow-up + Confident enough to independently lead client calls without founder involvement + Relationship-builder with a growth mindset — naturally spots opportunities to expand accounts + Highly organized, able to juggle 40-50 accounts without letting details slip WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. Internet speed of at least 40MBPS Headset with an extended mic that has noise cancellation and a webcam Back-up computer and internet connection Quiet, dedicated workspace at home You should apply if... You think of yourself as a relationship-builder, not a ticket-closer — you get energy from proactively checking in on clients rather than waiting for them to reach out with a problem. You're comfortable being the primary point of contact for enterprise clients and can run a client call with confidence, without needing someone else in the room. You're naturally organized and love building systems (trackers, cadences, follow-up routines) that keep dozens of relationships running smoothly. You see renewals and upsells not as sales tasks, but as a natural outcome of doing right by the client consistently over time. What To Expect... Work Setup: Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours: 40 hours per week M-F from 9 am to 5 pm Eastern Time Compensation $7 per hour No benefits package included Benefits About Magic, Inc Magic has connected top remote talent with fast-growing businesses for over 10 years. Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator. Our Hiring Process Stage 6: Final Interview Stage 7: Hired Stage 1: Applied Stage 2: Interview Stage 3: Review Stage 4: Waitlisted Stage 5: Client Review Stage 7: Hired Don’t see the right role right now? Register your interest, and we’ll reach out when something that fits comes up. Register Your Interest Department Specialized Roles Employment Type Full Time Location Philippines Workplace type Fully remote Compensation $7.00 / hour Reporting To Client via Magic View all opportunities at Magic, Inc Magic, Inc Privacy Policy Cookies Powered by Cookies We use cookies to ensure you get the best experience on our website. Cookie preferences We use cookies to ensure the basic functionalities of the website and to enhance your online experience. You can choose for each category to opt-in/out whenever you want. For more details relative to cookies and other sensitive data, please read the full privacy policy. Strictly necessary cookies These cookies are essential for the proper functioning of our website. Without these cookies, the website may not work properly. Name Domain Expiration Description \ pinpoint\ session pinpointhq.com As soon as browser window is closed Allows us to associate file uploads to our file storage provider with your form submissions LSW\ WEBmagic.pinpointhq.com As soon as browser window is closed Allows our load balancer to send your specific traffic to the same backend server LSW\ WEBapp.pinpointhq.com As soon as browser window is closed Allows our load balancer to send your specific traffic to the same backend server cc\ cookie magic.pinpointhq.com Six months Saves your decisions about these cookies so we don't need to ask every time Analytics and Performance cookies These cookies allow the website to remember the choices you have made in the past Name Domain Expiration Description ahoy\ visitor pinpointhq.com Two years We use an internal metrics collector to understand interactions with our website over time ahoy\ visit pinpointhq.com Four hours We use an internal metrics collector to understand interactions with our website over time
MVP Ventures
